Interact with your Web Site Visitor with Customer Service Chat Solutions

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Added by kanasoftware, 4 years ago

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Customer service chat is an Internet service that allows the customer to interact in real time with a customer service agent by using an instant messaging (IM) application that's built into the company's Web site. Customer service agents use multimedia routing technology to interact with customers by telephone, fax, e-mail and chat. Chat is a cost-effective way to add personalization and social interaction to the online experience.
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