Managed Services for Global Consulting
With budgets shrinking and demands on business increasing, IT is finding it very difficult to cope with the changing
technology. There is an increase in demand for availability of application infrastructure for end-users, compliance
with corporate governance and scaling IT operations for business growth. To keep up with the growth rate and
providing efficient services at the same time organizations need matching IT infrastructure.
In today's highly competitive business environment with organizations having global presence, stable and high
performance communication systems are of immense value that can extend globally to all prospective customers,
employees, suppliers, and partners. And the infrastructure should be able to offer innovative and efficient business
processes. This is further challenged by the high cost of hiring and retaining specialized personnel. This situation
creates a tremendous opportunity for managed service providers who can offer services such as alerts, security,
patch management, data backup and recovery for different client devices right from desktops, notebooks, servers,
storage systems, networks and applications to Smartphones.
Keeping your applications and systems running efficiently and cost effectively requires the right experience and
expertise. With Managed Services, you can maximize business-focused services to manage, administer, and optimize
your applications and environment.
Traditional systems are not designed to integrate customer information and network infrastructure, thus things like
provisioning, performance management, and fault management are more difficult and time-consuming than they
Divesting routine infrastructure management to experienced managed services providers lets you concentrate on
running your business, with fewer interruptions due to IT issues.
Customers outsource their network services primarily because outsourcing provides the innumerable benefits:
Helps maintain the internal staff's focus on core business processes.
Allows proactive focus on the network and reduce total cost of ownership with system performance,
scalability, upgrades, and maintenance managed by experts.
Reduces implementation time with hosted services. State-of-the-art co-location facilities and comprehensive
services significantly reduce deployment time enabling instant on-line access to network status,
performance and outstanding issues.
Expands scope from regional to global, gaining a flexible growth path to seamless multi-channel service.
Provides extensive and proactive monitoring of KPI by realizing measurable improvements in customer
service solutions & quality.
Enables accurate capacity budgeting allowing future resource requirements.
Provides 24X7 coverage.
Leverage best practices for administration, management, and support of your IQ applications to meet
Service Level Objectives
Managed services providers leverage expert planning, project management, deployment, and integration skills, with a
sound business strategy and effective implementations that produce rapid time-to-value.
Learn more about :- agent desktop & Knowledge Management