Rectifying Imbalanced Procedures for Gaining Customer’s Approval

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Added by kanasoftware, 4 years ago

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The availability of communication mediums such as telephones, e-mails, SMS, web self-services and chats have produced a plethora of choice for customers to get their issues resolved easily and quickly. The older generation prefers to use phones and talk to agents while the youngsters prefer the web self service and online chats.
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