Webinar on Transforming Contact Centers: Best Practices from the Trenches
Your service reps are in the front lines of your business. The problems they should be solving are the problems your customers are
having. But too often agents spend the bulk of their time "alt-tabbing" through outdated tools and searching rigid Intranets for
information while customers wait. Join us for a one-hour webinar to find out how these challenges, among others, can be addressed
through an adaptive desktop for agents.
On this live event, you'll learn how three KANA customers have dramatically improved their agents' workflow-and, ultimately, service
quality-by deploying adaptive agent desktops in their contact centers.
Join us for this complimentary event to learn:
1. Common application challenges in contact centers
2. How leading enterprises have transformed their contact centers with adaptive desktops
3. How an adaptive desktop can make operations more efficient and agents more productive
4. What technologies are required to deploy an effective agent desktop
Date & Time-
June 30, 2011 at 10:00 AM PDT / 1:00PM EDT
Vikas Nehru, Vice President of Product Marketing at KANA
KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives
managers total control over the customer service process, so they can take care of their brand while taking care of customers. By
unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced
handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more
than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide.
©2011 KANA Software, Inc.
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