Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management
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KANA is pleased to have Mary Fenlon, Director of Knowledge Management at Xerox and John Chmaj, Chief Knowledge Management Strategist at KANA present on ways Xerox has followed each practice to generat ...
Tagged: contact center
customer service process
knowledge management
knowledgeable agents
live webinar
service experience management
Technology
web cast
webinar
