Comcast Cares and Why Your Business Should Too - The Socialization of Service by Brian Solis
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There's certainly no shortage of discussions in the blogosphere that examine and spotlight companies that are listening to brand-related conversations across the Social Web to improve customer service ...
Tagged: 2.0
advertising
brian+solis
comcast
comcastcares
communications
Communications
conversation
CONVERSATIONAL
conversational+marketing
customer
customer+service
dell
dell+hell
jetblue
marcom
marketing
PR
pr+2.0
pr2.0
public+relations
southwest
zappos
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For all socialmedia junkies out there, find 29 must read documents from @briansolis at http://is.gd/ovuR
How many of the 29 documents have you read?
What are your views and observations of Brian's thinking?
Best regards
Manoj