FAITH CALL CENTER
- Yes We Can
ADVANTAGE OF OUTSOURCING TO INDIA
Language - The largest English-speaking population after the United States of
Manpower - A vast workforce of educated, English speaking, tech-savvy
- Effective manpower.
Tech support - India graduates about 100,00 engineers each year, they can be used
for troubleshooting/tech support.
Govt Policy - The Government of India has recognized the potential of IT-enabled
services & has taken positive steps by providing numerous
IT & ITES is one of the Government of India's top five priorities.
Faith Call Center is an ITES company is headquartered in the Silicon Valley of
India, Bangalore, famous the world over for the technical know how & vast
population of qualified workforce.
The company is managed by a team with a combined exposure of 35 plus years
to all aspects of the functioning of ITES & IT units.
Faith Call Center is an ITES company which fully understands and
comprehensively addresses the outsourcing needs of businesses in areas like
Call Center, Data Services, Software services, Creative services, Pre Press
Services, & Health care Services.
Faith Call Center is one stop solution ensuring top-notch service to the
outsourcing offshore companies.
We have partnered globally to ensure 24/7 support even multilingual if required with
companies who also serve fortune 500 organizations.
Apart from Indian Offices our execution & delivery partner centres are also
located in North America, Europe, South America & Africa
CALL CENTER SERVICES
HEALTH CARE SERVICES
PRE PRESS SERVICES
Call Center Services Provided
INBOUND CALL CENTER SERVICES
OUTBOUND CALL CENTER SERVICES
EMAIL SUPPORT SERVICES
CHAT SUPPORT SERVICES
DISASTER RECOVERY SUPPORT
MULTI LINGUAL SUPPORT
VIRTUAL ASSISTANT SERVICES
Data Services Provided
Software Services Provided
REMOTE MAINTENANCE SERVICES
MOBILE APPLICATION DEVELOPMENT
Health Care Services Provided
END TO END BILLING
Creative Services Provided
��� GRAPHIC DESIGN
3D DESIGN & ANIMATION
EVENT MANAGEMENT GRAPHICS
Pre Press Services Provided
E BOOK SERVICES
Round 1 - Personal Introduction
Round 2 – Communication Skills
Round 3 – Operations
Round 4 – HR: Values, Culture,
QUALITY PROCESS FLOW
Business Rules - Set Conditions that determine when a
customer interaction becomes a contact
Contacts - Monitor, record & playback (multimedia
content -Call Center)of customer interactions
Evaluation - Develop and generate evaluation forms for professional
Feedback – To improve performance & consistency
INFRASTRUCTURE & TECHNOLOGY
Spam filter for Internet access & mail server
Completely backed up with UPS & Generators
Multiple ISP as backup options
Web filtering application
Restricted Internet Access based on Domain Authentication
Logging of Internet Access at all user level
No Mail & Internet access at Agent’s desktops
External storage media and printing facility disabled at agent stations
Profile based Desktop access which allows access to only required
minimum applications. No data storage access at local machines.
Centralized server based storage.
File system access policy based on user authentication
Business continuity Process in place with multiple locations
WHY FAITH CALL CENTER ?
Our Customer Centric approach to all enquiries
Domain Specialists providing support through multiple languages
One Stop Shop for all your diversified off shoring requirements.
Value For Investment
Excellent communication skills creating opportunity for easier
Proven systems & Management to ensure Round the clock
Well defined Robust Processes
We Appreciate your Time & Patience!
Please contact us at: