Communiqué Issue 14 | Sept 27 2007
Welcome to this week's edition of the Communiqué - we have been inundated this week in
terms of crisis material in the news. Foot and mouth is back in the news, this time
compounded by a new problem by the name of bluetongue disease. Northern Rock suffered
a stampede of savers scrambling to get their hands on their savings in a panic that has not
been seen in the UK for a very long time. And how can we talk about crisis without
mentioning Chelsea and the loss of "the Special One"? The ability for people and
organisations to make or break their reputation in the face of adversity is around us
everywhere we look.
In this issue:
l Media training programme
l Trauma in the workplace
l Companies in the crisis spotlight - the 3 big questions
l A media crisis out of the blue
l Crisis Briefs
Please keep sending your feedback, both good and bad as we are keen to make this
communiqué as relevant as we can to our readers. You can email me at andy.
Thanks as always, Andy Jarosz, Editor.
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At last - Affordable Media Training!
During our conversations with clients, we are constantly asked about media training, but the
cost of a full programme is prohibitive for many.
We are pleased to be able to offer a comprehensive media training day, that will enable
your senior spokespeople to represent your company in a positive light, even in the most
difficult times. Click here for more details.
The full day programme will involve intensive individual sessions in front of cameras, and
detailed feedback on your performance in a simulated setting. The programme is aimed at
CEOs, MDs, or anyone who will be expected to face the press when an incident occurs.
The cost of the workshop is only £700 per delegate (ex VAT). Each delegate will receive a
certificate to show they have completed the docleaf Media Training Programme. Sessions
will involve a maximum of 5 delegates. Alternatively you may choose to hire out the media
training day for your own company, at a cost of £3,000 + vat.
If you would like to book places at these sessions, or would like further information, please
contact me (firstname.lastname@example.org or 01923 681224).
Trauma in the workplace
The decisions you make following a critical incident can
seriously affect your workforce. Taking the proper
action can reduce the chance of your employees
suffering from post-traumatic stress. If you are well
prepared, your company has emergency procedures
and annually reviews them. But even well-prepared
managers sometimes forget the necessity of taking
care of their employees' emotional well-being - and
their own, as well - following a workplace trauma.
Days, weeks, or months after a trauma or tragedy takes
place at work, you and your employees can suffer from
the emotional aftermath of that incident. Health and
attendance can be gravely affected. Morale can
plummet. Accidents can increase. Productivity and
performance can decline. With this in mind, be sure that
your emergency procedures also include post-trauma
emotional support for employees.
read Trula LaCalle's full article here:
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Companies in the crisis spotlight - the 3 big questions
When a company gets into trouble, the armchair
observers to the crisis (likely to include their customers)
will typcially ask 3 questions. So says Jack Flack, a US
1. How could they be so stupid/evil to do that?
2. Why are they handling the situation like such morons?
3. They'll never be able to recover,right?
For his views on how companies manage these
challenges to their credibility and reputation, read here:
A media crisis from out of the blue
A crisis that arrives without warning presents many
challenges, but too many organisations fail to take action
soon enough to protect themselves from events they
could have prevented, says crisis management expert
Sue Stapely, lawyer and consultant at Quiller
Consultants. ‘On the whole, organisations in difficulties
prefer not to recognise that they’re in difficulties until it is
too late,’ she says. ‘Often I am invited in to help after an
organisation has been the subject of a story in the
papers, and you find that people knew this would happen
weeks, months or even years earlier, but just hoped it
would go away.’. Read more here:
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No stranger to creating crises, George W has struck
again. Nelson Mandela is still very much alive despite an
embarrassing gaffe by the U.S. President, who alluded to
the former South African leader's death in an attempt to
explain sectarian violence in Iraq. "It's out there. All we
can do is reassure people, especially South Africans, that
President Mandela is alive," Achmat Dangor, chief
executive officer of the Nelson Mandela Foundation, said
as Bush's comments received worldwide coverage.
In a speech defending his administration's Iraq policy,
Bush said former Iraqi President Saddam Hussein's
brutality had made it impossible for a unifying leader to
emerge and stop the sectarian violence that has engulfed
the Middle Eastern nation. "I heard somebody say,
Where's Mandela?' Well, Mandela's dead because
Saddam Hussein killed all the Mandelas," Bush, who has
a reputation for verbal faux pas, said in a press
conference in Washington on Thursday. (Reuters)
And finally.. A court in Nebraska is being asked to cast
judgement on the ultimate judge and alleged crisis maker
State lawmaker Ernie Chambers filed a lawsuit Friday
against the Almighty -- acknowledging he/she goes by
numerous aliases -- for causing "fearsome floods,
egregious earthquakes, horrendous hurricanes, terrifying
tornadoes, pestilential plagues" and other alliterative
catastrophes. The suit, Chambers vs God, asks the court
for a "permanent injunction ordering defendant (God) to
cease certain harmful activities and the making of
terrorist threats" which affect innumerable persons,
including Chambers's constituents.
It asserts that God is "the admitted perpetrator" of such
acts and said that God's omnipresence gives the local
Douglas County District Court jurisdiction in the suit,
adding that God's omniscience eliminates the need to
issue a formal notice of the lawsuit. Chambers told local
media he filed the suit to make a point about frivolous
lawsuits frequently seen in US courts, citing a recent one
against a judge. He asked the court to award him an
unspecified summary judgment against God, or, in the
alternative, issue a permanent injunction against God
engaging in the damaging acts cited in the filing.
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Neither God nor his/her spokespersons could be
contacted for comment. (AFP)
A collection of past eNews articles can be found at here:
Please visit our website at www.docleaf.com
Address: docleaf, Building 9, BRE, Bucknalls Lane, Watford.WD25 9XX. UK
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