Controlling Touchpoints
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As brand loyalty erodes and touchpoints multiply, staying ahead of changing customer expectations means that everywhere you interact with a customer, your “touches” must be smarter, faster and bet ...
Tagged: crm
customer experience
customer relationship management
Customer Relationship Management (CRM)
improving customer experience
MCorp Consulting
mcorpconsulting
mcorpconsulting.com
Michael Hinshaw
touchpoint map
touchpoint mapping
touchpoints
understanding customer experience
