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User Documents
Titlesort iconUploadedViewsCommentsLast ViewedDocument Category
Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21334012/12/2014 - 00:57
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04137012/08/2014 - 08:37
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00189012/21/2014 - 05:51
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25128012/10/2014 - 05:03
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2991011/19/2014 - 03:54
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36113012/11/2014 - 03:20
Affluent business with commendable customer service experience07/05/2011 - 06:24408012/20/2014 - 16:46
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2272011/25/2014 - 06:24
Be the Leader in Eservice05/31/2011 - 09:43232012/21/2014 - 20:00
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40204012/13/2014 - 04:23
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16134011/03/2014 - 12:09
Competent government services via customer service solutions06/21/2011 - 12:29174012/19/2014 - 00:46
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20114012/15/2014 - 15:34
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2389012/09/2014 - 08:42
Deliver Successful Web Self Service Experience03/14/2011 - 12:5873011/27/2014 - 21:22
Email Response Live For your Agents03/01/2011 - 11:2781012/04/2014 - 17:16
Email Response Live For your Agents03/01/2011 - 11:5073012/04/2014 - 11:56
Email Response Services03/01/2011 - 10:5583012/05/2014 - 08:43
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1648012/16/2014 - 22:46
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21187012/19/2014 - 04:12
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28173012/15/2014 - 20:47
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0364012/20/2014 - 06:31
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1941012/13/2014 - 23:43
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23206012/20/2014 - 16:02
KANA Announces Response 10 R505/17/2011 - 12:44189012/20/2014 - 21:55
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2876012/20/2014 - 08:37
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31114012/09/2014 - 20:57
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48197012/22/2014 - 02:59
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4856011/09/2014 - 20:54
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0380011/27/2014 - 20:55
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03199012/02/2014 - 09:12
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0567012/16/2014 - 18:25
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0472012/06/2014 - 01:35
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42190011/14/2014 - 01:01
Managed Services for Global Consulting06/21/2011 - 13:06179012/20/2014 - 11:24
Managed Services for your Organization02/24/2011 - 04:5271011/29/2014 - 19:42
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12191012/21/2014 - 09:28
One Stop Customer Service Solutions 05/24/2011 - 12:02212012/20/2014 - 21:05
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57194012/20/2014 - 19:34
Six Best Practices of Knowledge Management05/11/2011 - 10:1582012/07/2014 - 20:54
Superior Customer Service Experience07/05/2011 - 06:26176012/19/2014 - 11:44
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3691010/09/2014 - 03:57
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1468009/17/2014 - 01:13
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2768011/15/2014 - 04:04
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3959012/06/2014 - 14:43
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24195012/22/2014 - 06:54
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48184012/20/2014 - 15:22
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38199012/16/2014 - 08:33
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25227012/20/2014 - 10:40
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49178012/19/2014 - 23:52
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5565009/01/2014 - 17:02
 
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