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User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21203004/19/2014 - 22:56
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:0494004/20/2014 - 14:06
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00120004/19/2014 - 22:07
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:2594004/17/2014 - 23:06
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2977004/03/2014 - 16:16
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:3684004/08/2014 - 07:06
Affluent business with commendable customer service experience07/05/2011 - 06:24330004/19/2014 - 12:58
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2260001/13/2014 - 14:58
Be the Leader in Eservice05/31/2011 - 09:43154004/18/2014 - 07:22
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40110004/19/2014 - 18:05
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16116003/28/2014 - 15:30
Competent government services via customer service solutions06/21/2011 - 12:29115004/13/2014 - 22:22
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:2087004/19/2014 - 04:59
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2374004/11/2014 - 23:06
Deliver Successful Web Self Service Experience03/14/2011 - 12:5866010/27/2013 - 19:14
Email Response Live For your Agents03/01/2011 - 11:2772001/07/2014 - 12:46
Email Response Live For your Agents03/01/2011 - 11:5062001/07/2014 - 12:46
Email Response Services03/01/2011 - 10:5572001/06/2014 - 01:54
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1642002/24/2014 - 13:28
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21126004/14/2014 - 01:22
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28106004/19/2014 - 18:05
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0360002/21/2014 - 01:24
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1936009/25/2013 - 10:17
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23141004/20/2014 - 06:42
KANA Announces Response 10 R505/17/2011 - 12:44130004/21/2014 - 04:37
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2861001/10/2014 - 01:15
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:3197004/17/2014 - 09:32
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48133004/21/2014 - 08:05
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4853011/11/2013 - 14:45
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0367004/18/2014 - 22:17
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03136004/21/2014 - 10:37
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0557003/21/2014 - 21:43
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0462003/16/2014 - 06:11
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42156004/20/2014 - 14:05
Managed Services for Global Consulting06/21/2011 - 13:06123004/20/2014 - 22:17
Managed Services for your Organization02/24/2011 - 04:5262001/13/2014 - 16:54
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12135004/20/2014 - 14:06
One Stop Customer Service Solutions 05/24/2011 - 12:02145004/20/2014 - 14:06
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57135004/20/2014 - 14:06
Six Best Practices of Knowledge Management05/11/2011 - 10:1574002/24/2014 - 02:27
Superior Customer Service Experience07/05/2011 - 06:26120004/21/2014 - 03:01
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3687002/21/2014 - 01:57
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1459001/29/2014 - 05:00
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2761003/16/2014 - 22:45
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3952004/18/2014 - 15:22
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24128004/20/2014 - 12:34
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48116004/20/2014 - 14:19
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38181004/20/2014 - 16:05
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25152004/19/2014 - 21:02
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49118004/17/2014 - 20:29
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5564002/13/2014 - 14:44
 
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