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User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21302009/18/2014 - 06:12
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04123009/13/2014 - 01:22
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00165009/11/2014 - 02:28
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25119008/30/2014 - 12:20
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2987009/10/2014 - 06:46
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36106009/01/2014 - 20:46
Affluent business with commendable customer service experience07/05/2011 - 06:24387009/16/2014 - 14:26
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2269008/01/2014 - 14:17
Be the Leader in Eservice05/31/2011 - 09:43210009/11/2014 - 19:06
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40179009/16/2014 - 04:39
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16129009/11/2014 - 12:37
Competent government services via customer service solutions06/21/2011 - 12:29154009/09/2014 - 20:42
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20105009/12/2014 - 21:54
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2386009/11/2014 - 15:46
Deliver Successful Web Self Service Experience03/14/2011 - 12:5869009/02/2014 - 17:13
Email Response Live For your Agents03/01/2011 - 11:2778009/02/2014 - 17:35
Email Response Live For your Agents03/01/2011 - 11:5071009/11/2014 - 20:04
Email Response Services03/01/2011 - 10:5579008/22/2014 - 12:17
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1644008/31/2014 - 14:45
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21166009/17/2014 - 06:33
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28150009/14/2014 - 16:47
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0361009/03/2014 - 20:06
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1939008/18/2014 - 04:19
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23180009/12/2014 - 10:29
KANA Announces Response 10 R505/17/2011 - 12:44166009/18/2014 - 08:40
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2867009/02/2014 - 16:40
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31108009/04/2014 - 04:58
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48170009/09/2014 - 20:42
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4855009/04/2014 - 23:45
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0376009/02/2014 - 05:34
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03178009/10/2014 - 15:47
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0564008/23/2014 - 04:53
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0467008/31/2014 - 18:15
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42184009/14/2014 - 10:57
Managed Services for Global Consulting06/21/2011 - 13:06157009/12/2014 - 19:52
Managed Services for your Organization02/24/2011 - 04:5265009/01/2014 - 19:15
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12169009/14/2014 - 01:07
One Stop Customer Service Solutions 05/24/2011 - 12:02189009/15/2014 - 10:27
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57171009/09/2014 - 20:42
Six Best Practices of Knowledge Management05/11/2011 - 10:1577009/03/2014 - 02:00
Superior Customer Service Experience07/05/2011 - 06:26150009/15/2014 - 17:25
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3689007/09/2014 - 02:53
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1468009/17/2014 - 01:13
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2766009/01/2014 - 17:00
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3955008/30/2014 - 13:17
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24172009/16/2014 - 01:50
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48157009/15/2014 - 17:25
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38193009/11/2014 - 14:06
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25201009/17/2014 - 03:59
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49153009/11/2014 - 17:42
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5565009/01/2014 - 17:02
 
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