User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21768002/06/2016 - 21:08
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04205001/15/2016 - 00:48
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00292002/06/2016 - 14:57
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25161001/11/2016 - 20:21
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:29120001/16/2016 - 05:56
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36144001/12/2016 - 09:54
Affluent business with commendable customer service experience07/05/2011 - 06:24502001/12/2016 - 11:19
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2292001/22/2016 - 14:51
Be the Leader in Eservice05/31/2011 - 09:43322001/20/2016 - 06:47
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40317002/06/2016 - 03:36
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16150001/15/2016 - 23:45
Competent government services via customer service solutions06/21/2011 - 12:29270002/03/2016 - 01:49
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20140002/02/2016 - 13:15
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:23109001/21/2016 - 04:42
Deliver Successful Web Self Service Experience03/14/2011 - 12:5887001/15/2016 - 23:45
Email Response Live For your Agents03/01/2011 - 11:27108001/19/2016 - 22:24
Email Response Live For your Agents03/01/2011 - 11:50107001/28/2016 - 20:59
Email Response Services03/01/2011 - 10:55107002/04/2016 - 20:09
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1648012/16/2014 - 22:46
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21282002/07/2016 - 02:11
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28282001/29/2016 - 17:52
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0379002/04/2016 - 01:54
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1943008/10/2015 - 17:53
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23295002/02/2016 - 14:28
KANA Announces Response 10 R505/17/2011 - 12:44281001/24/2016 - 19:59
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2893001/15/2016 - 23:45
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31134001/15/2016 - 23:46
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48283002/04/2016 - 20:09
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4880002/04/2016 - 20:10
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:03120001/27/2016 - 15:04
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03290002/07/2016 - 04:43
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0578001/28/2016 - 04:22
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0487001/28/2016 - 05:44
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42219001/18/2016 - 14:02
Managed Services for Global Consulting06/21/2011 - 13:06269001/29/2016 - 20:18
Managed Services for your Organization02/24/2011 - 04:5279001/15/2016 - 23:46
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12282002/03/2016 - 12:39
One Stop Customer Service Solutions 05/24/2011 - 12:02301001/10/2016 - 05:43
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57288002/07/2016 - 11:09
Six Best Practices of Knowledge Management05/11/2011 - 10:1597001/28/2016 - 04:22
Superior Customer Service Experience07/05/2011 - 06:26259002/01/2016 - 18:20
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:36109002/04/2016 - 05:57
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1479002/04/2016 - 20:10
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2779001/15/2016 - 23:47
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3970001/15/2016 - 23:47
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24293002/04/2016 - 20:10
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48280002/02/2016 - 21:36
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38228001/11/2016 - 20:18
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25326002/05/2016 - 05:45
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49268002/01/2016 - 19:47
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5569001/12/2016 - 21:37
 

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