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User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21267007/29/2014 - 08:46
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04111007/20/2014 - 14:58
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00146007/28/2014 - 09:17
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25112007/22/2014 - 10:51
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2981006/09/2014 - 07:45
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36100007/29/2014 - 05:11
Affluent business with commendable customer service experience07/05/2011 - 06:24361007/24/2014 - 13:20
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2267007/24/2014 - 21:52
Be the Leader in Eservice05/31/2011 - 09:43186007/26/2014 - 04:47
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40162007/25/2014 - 21:39
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16125007/11/2014 - 14:39
Competent government services via customer service solutions06/21/2011 - 12:29139007/27/2014 - 13:58
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20100007/27/2014 - 03:45
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2381007/27/2014 - 04:05
Deliver Successful Web Self Service Experience03/14/2011 - 12:5867004/30/2014 - 22:12
Email Response Live For your Agents03/01/2011 - 11:2775006/20/2014 - 02:10
Email Response Live For your Agents03/01/2011 - 11:5066006/19/2014 - 11:26
Email Response Services03/01/2011 - 10:5576007/21/2014 - 07:51
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1642002/24/2014 - 13:28
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21148007/24/2014 - 18:01
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28133007/29/2014 - 08:51
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0360002/21/2014 - 01:24
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1938007/01/2014 - 19:02
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23162007/25/2014 - 18:58
KANA Announces Response 10 R505/17/2011 - 12:44152007/24/2014 - 02:42
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2864007/10/2014 - 22:40
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31105007/26/2014 - 11:32
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48158007/27/2014 - 02:54
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4853011/11/2013 - 14:45
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0371007/09/2014 - 03:59
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03164007/25/2014 - 12:23
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0560007/29/2014 - 07:22
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0466007/28/2014 - 10:52
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42175007/28/2014 - 08:58
Managed Services for Global Consulting06/21/2011 - 13:06141007/26/2014 - 22:06
Managed Services for your Organization02/24/2011 - 04:5262001/13/2014 - 16:54
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12156007/28/2014 - 12:37
One Stop Customer Service Solutions 05/24/2011 - 12:02172007/26/2014 - 22:08
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57158007/26/2014 - 13:31
Six Best Practices of Knowledge Management05/11/2011 - 10:1576007/09/2014 - 01:54
Superior Customer Service Experience07/05/2011 - 06:26138007/26/2014 - 04:05
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3689007/09/2014 - 02:53
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1460007/12/2014 - 19:46
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2764007/15/2014 - 21:12
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3954007/19/2014 - 02:47
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24155007/28/2014 - 00:44
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48141007/27/2014 - 14:38
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38187007/26/2014 - 15:20
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25183007/28/2014 - 08:58
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49139007/26/2014 - 11:27
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5564002/13/2014 - 14:44
 
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