Login Sign Up
Enter Username
Enter Password
or
Enter Email Address
or
User Documents
Titlesort iconUploadedViewsCommentsLast ViewedDocument Category
Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21350001/26/2015 - 14:15
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04141001/25/2015 - 11:44
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00193001/21/2015 - 10:11
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25130001/20/2015 - 15:25
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2994001/08/2015 - 21:36
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36113012/11/2014 - 03:20
Affluent business with commendable customer service experience07/05/2011 - 06:24412001/24/2015 - 23:57
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2272011/25/2014 - 06:24
Be the Leader in Eservice05/31/2011 - 09:43238001/29/2015 - 03:14
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40211001/09/2015 - 02:35
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16134011/03/2014 - 12:09
Competent government services via customer service solutions06/21/2011 - 12:29177001/07/2015 - 05:41
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20115001/07/2015 - 23:07
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2389012/09/2014 - 08:42
Deliver Successful Web Self Service Experience03/14/2011 - 12:5873011/27/2014 - 21:22
Email Response Live For your Agents03/01/2011 - 11:2783001/06/2015 - 07:17
Email Response Live For your Agents03/01/2011 - 11:5076001/05/2015 - 03:00
Email Response Services03/01/2011 - 10:5585001/08/2015 - 11:53
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1648012/16/2014 - 22:46
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21192001/30/2015 - 10:22
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28205001/26/2015 - 15:24
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0364012/20/2014 - 06:31
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1941012/13/2014 - 23:43
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23210001/07/2015 - 05:42
KANA Announces Response 10 R505/17/2011 - 12:44192001/19/2015 - 15:17
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2877001/11/2015 - 13:54
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31115001/12/2015 - 06:02
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48202001/30/2015 - 11:53
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4857001/06/2015 - 02:03
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0381001/10/2015 - 03:29
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03204001/07/2015 - 05:44
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0567012/16/2014 - 18:25
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0473001/06/2015 - 02:50
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42192001/08/2015 - 01:47
Managed Services for Global Consulting06/21/2011 - 13:06183001/07/2015 - 05:41
Managed Services for your Organization02/24/2011 - 04:5271011/29/2014 - 19:42
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12196001/08/2015 - 03:53
One Stop Customer Service Solutions 05/24/2011 - 12:02215001/27/2015 - 06:43
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57198001/26/2015 - 11:22
Six Best Practices of Knowledge Management05/11/2011 - 10:1583001/06/2015 - 05:03
Superior Customer Service Experience07/05/2011 - 06:26179001/07/2015 - 05:40
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3691010/09/2014 - 03:57
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1469001/06/2015 - 02:48
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2769001/06/2015 - 08:26
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3959012/06/2014 - 14:43
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24203001/29/2015 - 21:22
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48189001/25/2015 - 19:17
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38201001/16/2015 - 22:52
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25230001/09/2015 - 05:28
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49181001/07/2015 - 05:44
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5566001/08/2015 - 21:17
 
FOLLOW US ON
Privacy Policy | Terms & Conditions
 
© 2007 - 2015 All Rights Reserved