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User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21325011/20/2014 - 16:24
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04133011/23/2014 - 00:03
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00182011/22/2014 - 23:43
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25124011/10/2014 - 18:56
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2991011/19/2014 - 03:54
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36110010/26/2014 - 22:04
Affluent business with commendable customer service experience07/05/2011 - 06:24403011/22/2014 - 23:43
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2271010/24/2014 - 12:31
Be the Leader in Eservice05/31/2011 - 09:43229011/22/2014 - 23:44
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40200011/22/2014 - 23:42
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16134011/03/2014 - 12:09
Competent government services via customer service solutions06/21/2011 - 12:29170011/22/2014 - 23:43
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20110011/18/2014 - 17:27
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2388009/26/2014 - 02:27
Deliver Successful Web Self Service Experience03/14/2011 - 12:5872011/22/2014 - 18:19
Email Response Live For your Agents03/01/2011 - 11:2780010/09/2014 - 00:40
Email Response Live For your Agents03/01/2011 - 11:5072010/09/2014 - 07:59
Email Response Services03/01/2011 - 10:5582010/09/2014 - 09:03
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1647011/02/2014 - 21:19
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21182011/22/2014 - 23:44
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28168011/23/2014 - 02:56
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0363011/09/2014 - 13:54
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1940010/04/2014 - 17:09
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23200011/23/2014 - 00:32
KANA Announces Response 10 R505/17/2011 - 12:44183011/23/2014 - 16:48
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2872011/23/2014 - 00:34
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31112010/07/2014 - 23:31
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48188011/22/2014 - 23:44
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4856011/09/2014 - 20:54
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0379011/04/2014 - 15:28
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03196011/23/2014 - 08:07
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0566011/14/2014 - 07:22
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0471011/05/2014 - 14:25
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42190011/14/2014 - 01:01
Managed Services for Global Consulting06/21/2011 - 13:06176011/23/2014 - 11:47
Managed Services for your Organization02/24/2011 - 04:5268011/22/2014 - 17:43
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12187011/22/2014 - 23:44
One Stop Customer Service Solutions 05/24/2011 - 12:02207011/22/2014 - 23:45
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57191011/22/2014 - 23:44
Six Best Practices of Knowledge Management05/11/2011 - 10:1580011/10/2014 - 20:03
Superior Customer Service Experience07/05/2011 - 06:26168011/22/2014 - 23:43
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3691010/09/2014 - 03:57
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1468009/17/2014 - 01:13
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2768011/15/2014 - 04:04
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3957010/27/2014 - 02:15
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24190011/22/2014 - 23:45
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48178011/22/2014 - 23:43
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38196011/15/2014 - 05:30
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25220011/22/2014 - 23:43
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49173011/22/2014 - 23:45
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5565009/01/2014 - 17:02
 
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