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User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21316010/30/2014 - 10:31
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04131010/27/2014 - 07:45
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00175010/30/2014 - 15:26
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25123010/27/2014 - 07:18
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2990010/30/2014 - 23:33
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36110010/26/2014 - 22:04
Affluent business with commendable customer service experience07/05/2011 - 06:24398010/27/2014 - 15:18
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2271010/24/2014 - 12:31
Be the Leader in Eservice05/31/2011 - 09:43226010/31/2014 - 00:36
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40194010/27/2014 - 23:39
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16133010/05/2014 - 14:25
Competent government services via customer service solutions06/21/2011 - 12:29164010/28/2014 - 04:02
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20109010/26/2014 - 04:31
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2388009/26/2014 - 02:27
Deliver Successful Web Self Service Experience03/14/2011 - 12:5870009/28/2014 - 01:15
Email Response Live For your Agents03/01/2011 - 11:2780010/09/2014 - 00:40
Email Response Live For your Agents03/01/2011 - 11:5072010/09/2014 - 07:59
Email Response Services03/01/2011 - 10:5582010/09/2014 - 09:03
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1646010/11/2014 - 17:20
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21179010/30/2014 - 18:27
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28162010/31/2014 - 08:27
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0362009/28/2014 - 02:03
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1940010/04/2014 - 17:09
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23193010/29/2014 - 10:44
KANA Announces Response 10 R505/17/2011 - 12:44177010/31/2014 - 09:20
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2870010/10/2014 - 08:41
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31112010/07/2014 - 23:31
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48184010/30/2014 - 17:40
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4855009/04/2014 - 23:45
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0377010/08/2014 - 04:34
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03191010/29/2014 - 02:06
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0565010/03/2014 - 22:52
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0470010/19/2014 - 11:14
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42189010/30/2014 - 08:50
Managed Services for Global Consulting06/21/2011 - 13:06169010/28/2014 - 19:10
Managed Services for your Organization02/24/2011 - 04:5267010/07/2014 - 19:43
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12182010/30/2014 - 12:30
One Stop Customer Service Solutions 05/24/2011 - 12:02204010/28/2014 - 01:45
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57186010/31/2014 - 05:00
Six Best Practices of Knowledge Management05/11/2011 - 10:1579010/10/2014 - 03:07
Superior Customer Service Experience07/05/2011 - 06:26163010/31/2014 - 07:10
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3691010/09/2014 - 03:57
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1468009/17/2014 - 01:13
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2767010/30/2014 - 19:32
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3957010/27/2014 - 02:15
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24185010/31/2014 - 07:10
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48169010/29/2014 - 10:45
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38195010/05/2014 - 05:33
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25215010/31/2014 - 07:11
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49167010/31/2014 - 00:36
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5565009/01/2014 - 17:02
 
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