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User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21290009/01/2014 - 00:46
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04119008/23/2014 - 19:08
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00162009/01/2014 - 20:37
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25119008/30/2014 - 12:20
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2983009/01/2014 - 18:09
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36106009/01/2014 - 20:46
Affluent business with commendable customer service experience07/05/2011 - 06:24376008/27/2014 - 05:48
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2269008/01/2014 - 14:17
Be the Leader in Eservice05/31/2011 - 09:43205009/01/2014 - 22:39
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40176009/01/2014 - 12:14
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16128008/23/2014 - 00:13
Competent government services via customer service solutions06/21/2011 - 12:29151009/01/2014 - 14:15
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20102008/20/2014 - 01:10
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2383008/22/2014 - 15:40
Deliver Successful Web Self Service Experience03/14/2011 - 12:5868008/19/2014 - 12:33
Email Response Live For your Agents03/01/2011 - 11:2777008/19/2014 - 03:26
Email Response Live For your Agents03/01/2011 - 11:5068008/19/2014 - 00:45
Email Response Services03/01/2011 - 10:5579008/22/2014 - 12:17
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1644008/31/2014 - 14:45
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21163009/01/2014 - 19:30
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28145008/30/2014 - 16:38
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0360002/21/2014 - 01:24
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1939008/18/2014 - 04:19
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23175008/27/2014 - 02:27
KANA Announces Response 10 R505/17/2011 - 12:44163008/30/2014 - 17:12
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2866008/19/2014 - 12:31
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31107008/28/2014 - 02:42
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48168009/01/2014 - 21:58
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4854008/18/2014 - 06:28
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0375008/22/2014 - 18:14
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03176008/31/2014 - 01:29
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0564008/23/2014 - 04:53
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0467008/31/2014 - 18:15
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42182008/29/2014 - 16:40
Managed Services for Global Consulting06/21/2011 - 13:06153009/01/2014 - 14:15
Managed Services for your Organization02/24/2011 - 04:5265009/01/2014 - 19:15
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12165008/29/2014 - 20:24
One Stop Customer Service Solutions 05/24/2011 - 12:02182008/30/2014 - 19:13
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57168009/01/2014 - 14:43
Six Best Practices of Knowledge Management05/11/2011 - 10:1576007/09/2014 - 01:54
Superior Customer Service Experience07/05/2011 - 06:26146008/31/2014 - 16:41
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3689007/09/2014 - 02:53
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1463009/01/2014 - 07:26
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2766009/01/2014 - 17:00
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3955008/30/2014 - 13:17
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24166009/02/2014 - 02:49
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48152009/01/2014 - 20:42
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38192008/25/2014 - 03:41
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25195008/31/2014 - 09:34
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49148008/31/2014 - 14:33
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5565009/01/2014 - 17:02
 
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