User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21497007/07/2015 - 01:19
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04168006/30/2015 - 22:39
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00230007/06/2015 - 18:48
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25141006/28/2015 - 18:57
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:29103006/25/2015 - 01:11
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36126006/28/2015 - 19:09
Affluent business with commendable customer service experience07/05/2011 - 06:24451007/06/2015 - 20:57
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2278006/20/2015 - 07:51
Be the Leader in Eservice05/31/2011 - 09:43274007/03/2015 - 03:34
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40254006/30/2015 - 15:26
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16141006/20/2015 - 07:51
Competent government services via customer service solutions06/21/2011 - 12:29216006/30/2015 - 13:40
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20122006/13/2015 - 10:48
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2397006/13/2015 - 10:57
Deliver Successful Web Self Service Experience03/14/2011 - 12:5879006/20/2015 - 07:51
Email Response Live For your Agents03/01/2011 - 11:2792006/30/2015 - 00:32
Email Response Live For your Agents03/01/2011 - 11:5088006/18/2015 - 02:01
Email Response Services03/01/2011 - 10:5593006/15/2015 - 14:07
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1648012/16/2014 - 22:46
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21227007/03/2015 - 11:37
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28238007/02/2015 - 19:14
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0371006/20/2015 - 07:51
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1942005/07/2015 - 07:18
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23248006/26/2015 - 02:21
KANA Announces Response 10 R505/17/2011 - 12:44235007/07/2015 - 18:21
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2882006/20/2015 - 07:52
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31128006/20/2015 - 07:52
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48237007/01/2015 - 01:17
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4860006/20/2015 - 07:52
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0392006/16/2015 - 00:45
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03244007/07/2015 - 19:46
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0571006/20/2015 - 07:53
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0479006/20/2015 - 07:53
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42199006/20/2015 - 07:52
Managed Services for Global Consulting06/21/2011 - 13:06221007/06/2015 - 01:52
Managed Services for your Organization02/24/2011 - 04:5273006/20/2015 - 07:53
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12237007/01/2015 - 12:56
One Stop Customer Service Solutions 05/24/2011 - 12:02258007/07/2015 - 18:55
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57241007/06/2015 - 14:29
Six Best Practices of Knowledge Management05/11/2011 - 10:1590006/20/2015 - 07:54
Superior Customer Service Experience07/05/2011 - 06:26217007/07/2015 - 20:29
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3698006/20/2015 - 07:54
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1474006/20/2015 - 07:50
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2773006/20/2015 - 07:53
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3965006/20/2015 - 07:54
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24241006/30/2015 - 10:57
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48227007/05/2015 - 08:44
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38210006/28/2015 - 07:29
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25273006/30/2015 - 06:15
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49221007/04/2015 - 02:37
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5567006/05/2015 - 16:51
 

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