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User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21264007/23/2014 - 03:57
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04111007/20/2014 - 14:58
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00145007/24/2014 - 11:02
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25112007/22/2014 - 10:51
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2981006/09/2014 - 07:45
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:3697007/16/2014 - 14:14
Affluent business with commendable customer service experience07/05/2011 - 06:24361007/24/2014 - 13:20
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2267007/24/2014 - 21:52
Be the Leader in Eservice05/31/2011 - 09:43185007/24/2014 - 20:20
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40161007/21/2014 - 08:59
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16125007/11/2014 - 14:39
Competent government services via customer service solutions06/21/2011 - 12:29137007/22/2014 - 20:02
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:2098007/13/2014 - 06:46
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2380007/20/2014 - 18:08
Deliver Successful Web Self Service Experience03/14/2011 - 12:5867004/30/2014 - 22:12
Email Response Live For your Agents03/01/2011 - 11:2775006/20/2014 - 02:10
Email Response Live For your Agents03/01/2011 - 11:5066006/19/2014 - 11:26
Email Response Services03/01/2011 - 10:5576007/21/2014 - 07:51
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1642002/24/2014 - 13:28
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21148007/24/2014 - 18:01
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28132007/24/2014 - 16:25
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0360002/21/2014 - 01:24
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1938007/01/2014 - 19:02
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23161007/25/2014 - 02:33
KANA Announces Response 10 R505/17/2011 - 12:44152007/24/2014 - 02:42
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2864007/10/2014 - 22:40
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31104006/16/2014 - 17:22
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48157007/22/2014 - 16:00
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4853011/11/2013 - 14:45
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0371007/09/2014 - 03:59
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03163007/20/2014 - 20:29
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0559007/09/2014 - 02:47
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0465007/09/2014 - 03:21
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42174007/25/2014 - 02:58
Managed Services for Global Consulting06/21/2011 - 13:06139007/16/2014 - 02:38
Managed Services for your Organization02/24/2011 - 04:5262001/13/2014 - 16:54
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12154007/25/2014 - 03:55
One Stop Customer Service Solutions 05/24/2011 - 12:02171007/25/2014 - 07:43
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57157007/25/2014 - 09:58
Six Best Practices of Knowledge Management05/11/2011 - 10:1576007/09/2014 - 01:54
Superior Customer Service Experience07/05/2011 - 06:26137007/15/2014 - 04:39
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3689007/09/2014 - 02:53
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1460007/12/2014 - 19:46
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2764007/15/2014 - 21:12
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3954007/19/2014 - 02:47
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24152007/24/2014 - 15:03
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48138007/22/2014 - 10:15
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38186007/25/2014 - 01:40
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25182007/24/2014 - 23:00
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49136007/15/2014 - 02:38
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5564002/13/2014 - 14:44
 
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