User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21555009/02/2015 - 02:53
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04181008/22/2015 - 19:41
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00243008/29/2015 - 01:15
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25147008/27/2015 - 10:08
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:29109008/25/2015 - 23:51
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36130008/21/2015 - 03:27
Affluent business with commendable customer service experience07/05/2011 - 06:24465008/30/2015 - 20:56
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2281008/30/2015 - 21:17
Be the Leader in Eservice05/31/2011 - 09:43287008/28/2015 - 04:27
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40272008/26/2015 - 09:22
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16145008/30/2015 - 21:17
Competent government services via customer service solutions06/21/2011 - 12:29228008/29/2015 - 16:23
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20124008/21/2015 - 03:28
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:23100008/21/2015 - 05:06
Deliver Successful Web Self Service Experience03/14/2011 - 12:5884008/30/2015 - 21:17
Email Response Live For your Agents03/01/2011 - 11:2794008/25/2015 - 23:56
Email Response Live For your Agents03/01/2011 - 11:5093008/26/2015 - 04:42
Email Response Services03/01/2011 - 10:5597008/29/2015 - 12:26
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1648012/16/2014 - 22:46
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21239008/26/2015 - 09:23
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28251008/29/2015 - 08:19
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0372008/30/2015 - 21:17
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1943008/10/2015 - 17:53
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23264009/01/2015 - 15:07
KANA Announces Response 10 R505/17/2011 - 12:44249008/31/2015 - 05:43
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2884008/30/2015 - 21:17
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31131008/30/2015 - 21:18
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48248009/01/2015 - 02:50
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4864008/31/2015 - 10:06
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0397008/25/2015 - 23:50
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03256008/26/2015 - 09:25
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0575008/30/2015 - 21:18
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0483008/30/2015 - 21:19
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42202008/30/2015 - 21:18
Managed Services for Global Consulting06/21/2011 - 13:06234008/28/2015 - 17:50
Managed Services for your Organization02/24/2011 - 04:5275008/30/2015 - 21:19
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12251008/29/2015 - 01:13
One Stop Customer Service Solutions 05/24/2011 - 12:02269008/28/2015 - 10:28
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57253008/26/2015 - 09:27
Six Best Practices of Knowledge Management05/11/2011 - 10:1593008/31/2015 - 00:35
Superior Customer Service Experience07/05/2011 - 06:26229008/26/2015 - 09:27
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:36100008/30/2015 - 21:19
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1475008/30/2015 - 21:16
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2776008/30/2015 - 21:19
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3967008/30/2015 - 21:20
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24255008/27/2015 - 20:17
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48240008/28/2015 - 08:37
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38216008/29/2015 - 00:42
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25287008/29/2015 - 17:17
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49234008/30/2015 - 18:57
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5568008/21/2015 - 03:30
 

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