User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21409004/27/2015 - 09:24
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04154004/24/2015 - 10:38
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00210004/22/2015 - 10:32
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25135004/12/2015 - 07:09
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2997004/12/2015 - 07:06
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36118004/12/2015 - 07:07
Affluent business with commendable customer service experience07/05/2011 - 06:24427004/21/2015 - 07:32
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2274003/17/2015 - 16:52
Be the Leader in Eservice05/31/2011 - 09:43254004/14/2015 - 04:45
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40227004/13/2015 - 22:39
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16137004/01/2015 - 23:47
Competent government services via customer service solutions06/21/2011 - 12:29194004/26/2015 - 06:39
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20118004/12/2015 - 07:07
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2392004/12/2015 - 07:07
Deliver Successful Web Self Service Experience03/14/2011 - 12:5876004/22/2015 - 10:02
Email Response Live For your Agents03/01/2011 - 11:2785004/12/2015 - 07:07
Email Response Live For your Agents03/01/2011 - 11:5081004/19/2015 - 00:40
Email Response Services03/01/2011 - 10:5588004/12/2015 - 07:08
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1648012/16/2014 - 22:46
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21209004/25/2015 - 22:45
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28220004/21/2015 - 02:23
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0367003/14/2015 - 03:27
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1941012/13/2014 - 23:43
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23226004/22/2015 - 10:45
KANA Announces Response 10 R505/17/2011 - 12:44210004/25/2015 - 01:20
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2879003/08/2015 - 18:11
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31121003/18/2015 - 17:35
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48217004/21/2015 - 12:45
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4857001/06/2015 - 02:03
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0385004/12/2015 - 07:08
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03220004/26/2015 - 00:16
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0568002/15/2015 - 17:10
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0475003/18/2015 - 17:40
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42195004/01/2015 - 11:21
Managed Services for Global Consulting06/21/2011 - 13:06200004/20/2015 - 03:47
Managed Services for your Organization02/24/2011 - 04:5271011/29/2014 - 19:42
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12211004/19/2015 - 20:05
One Stop Customer Service Solutions 05/24/2011 - 12:02232004/22/2015 - 17:13
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57211004/14/2015 - 10:01
Six Best Practices of Knowledge Management05/11/2011 - 10:1584002/15/2015 - 17:09
Superior Customer Service Experience07/05/2011 - 06:26196004/27/2015 - 02:46
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3693002/28/2015 - 15:02
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1470003/17/2015 - 08:01
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2769001/06/2015 - 08:26
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3960003/17/2015 - 08:27
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24218004/20/2015 - 01:45
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48206004/26/2015 - 16:37
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38204004/17/2015 - 16:00
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25251004/22/2015 - 10:57
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49198004/19/2015 - 15:41
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5566001/08/2015 - 21:17
 
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