User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21517007/29/2015 - 11:52
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04176007/29/2015 - 22:53
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00235007/29/2015 - 06:01
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25141006/28/2015 - 18:57
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:29103006/25/2015 - 01:11
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36128007/29/2015 - 08:46
Affluent business with commendable customer service experience07/05/2011 - 06:24457007/28/2015 - 18:43
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2278006/20/2015 - 07:51
Be the Leader in Eservice05/31/2011 - 09:43278007/24/2015 - 05:29
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40263007/29/2015 - 12:28
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16141006/20/2015 - 07:51
Competent government services via customer service solutions06/21/2011 - 12:29221007/29/2015 - 05:49
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20123007/26/2015 - 07:39
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2397006/13/2015 - 10:57
Deliver Successful Web Self Service Experience03/14/2011 - 12:5879006/20/2015 - 07:51
Email Response Live For your Agents03/01/2011 - 11:2792006/30/2015 - 00:32
Email Response Live For your Agents03/01/2011 - 11:5089007/08/2015 - 10:06
Email Response Services03/01/2011 - 10:5593006/15/2015 - 14:07
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1648012/16/2014 - 22:46
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21233007/26/2015 - 07:40
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28244007/26/2015 - 07:40
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0371006/20/2015 - 07:51
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1942005/07/2015 - 07:18
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23254007/23/2015 - 00:34
KANA Announces Response 10 R505/17/2011 - 12:44242007/28/2015 - 17:38
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2882006/20/2015 - 07:52
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31128006/20/2015 - 07:52
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48242007/29/2015 - 05:51
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4861007/10/2015 - 13:51
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0393007/17/2015 - 19:51
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03250007/29/2015 - 12:26
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0572007/20/2015 - 01:01
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0479006/20/2015 - 07:53
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42200007/12/2015 - 09:32
Managed Services for Global Consulting06/21/2011 - 13:06226007/25/2015 - 19:30
Managed Services for your Organization02/24/2011 - 04:5273006/20/2015 - 07:53
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12243007/25/2015 - 19:05
One Stop Customer Service Solutions 05/24/2011 - 12:02263007/29/2015 - 17:05
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57247007/28/2015 - 06:45
Six Best Practices of Knowledge Management05/11/2011 - 10:1590006/20/2015 - 07:54
Superior Customer Service Experience07/05/2011 - 06:26221007/28/2015 - 09:17
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3698006/20/2015 - 07:54
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1474006/20/2015 - 07:50
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2773006/20/2015 - 07:53
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3965006/20/2015 - 07:54
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24247007/29/2015 - 05:52
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48232007/29/2015 - 17:08
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38210006/28/2015 - 07:29
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25281007/25/2015 - 21:13
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49225007/16/2015 - 18:51
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5567006/05/2015 - 16:51
 

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