User Documents
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Adaptive Agent Desktop – Put Intelligence at your Agents’ Fingertips03/10/2011 - 07:21458005/29/2015 - 11:38
Spurring an Impacting Customer Service Expertise 04/06/2011 - 07:04156005/06/2015 - 12:05
A Clear and simple business process for improved customer service performance07/07/2011 - 05:00216005/24/2015 - 16:01
A Well Prepared IT Environment with Managed Services05/04/2011 - 11:25137005/10/2015 - 02:29
Achieving Numero Uno Status with Outstanding Customer Service Solutions03/23/2011 - 07:2999005/24/2015 - 07:29
Adaptive Agent Desktop with the Inquiry Context for your Agents02/23/2011 - 08:36121005/21/2015 - 10:44
Affluent business with commendable customer service experience07/05/2011 - 06:24433005/24/2015 - 03:58
An Agile Customer Service Solution - Implementing evidence-based service 05/02/2011 - 12:2276005/24/2015 - 08:03
Be the Leader in Eservice05/31/2011 - 09:43259005/23/2015 - 11:15
Brand Supporting Services with Customer Service Solutions 07/08/2011 - 05:40233005/27/2015 - 16:20
City of Ottawa selects Lagan to power its Citizen Service Management Solution05/16/2011 - 07:16139005/19/2015 - 19:14
Competent government services via customer service solutions06/21/2011 - 12:29202005/26/2015 - 06:29
Converting Your Business Realistically Profitable with Knowledge Management Solutions03/29/2011 - 10:20119005/09/2015 - 20:04
Customer Service Experience - Value to Both Customer Service & I.T. Managers04/06/2011 - 06:2395005/24/2015 - 10:26
Deliver Successful Web Self Service Experience03/14/2011 - 12:5877005/19/2015 - 19:14
Email Response Live For your Agents03/01/2011 - 11:2788005/19/2015 - 01:20
Email Response Live For your Agents03/01/2011 - 11:5084005/18/2015 - 22:35
Email Response Services03/01/2011 - 10:5591005/19/2015 - 03:55
Enhance User Experience with Adaptive Agent Desktop 03/22/2011 - 12:1648012/16/2014 - 22:46
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:21214005/24/2015 - 11:22
Enriching customer service experience facilitates prosperous earnings06/03/2011 - 06:28226005/26/2015 - 04:28
Excellent Customer Service with Service Experience Management03/16/2011 - 12:0369005/19/2015 - 19:14
Intelligent Practices for Customer Relation Development 04/19/2011 - 10:1942005/07/2015 - 07:18
Interact with your Web Site Visitor with Customer Service Chat Solutions06/15/2011 - 07:23232005/25/2015 - 08:11
KANA Announces Response 10 R505/17/2011 - 12:44216005/26/2015 - 22:48
KANA Receives Customer Interaction Solutions04/21/2011 - 07:2880005/19/2015 - 19:15
Kana Software Acquires Social Listing Companies Overtone,Inc.04/06/2011 - 12:31125005/24/2015 - 23:34
KANA Software Expands Relationship with Layered Technologies to Deliver Next Generation Cloud Platform06/08/2011 - 07:48222005/27/2015 - 06:38
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 07:4858005/19/2015 - 19:15
KANA SOFTWARE to Showcase Service Experience Management (SEM)04/01/2011 - 08:0388005/19/2015 - 00:22
Knowledge Centered Support – The New Knowledge Management Methodology05/18/2011 - 13:03225005/24/2015 - 04:40
Knowledge Management Get a 360 Degree View03/09/2011 - 12:0569005/19/2015 - 19:16
Knowledge Management to Optimizing the Overall Customer Experience04/19/2011 - 11:0477005/19/2015 - 19:16
Knowledge-Infused Processes: The Solution to Self-Service Woes03/17/2011 - 07:42197005/19/2015 - 19:16
Managed Services for Global Consulting06/21/2011 - 13:06206005/29/2015 - 07:05
Managed Services for your Organization02/24/2011 - 04:5272005/19/2015 - 19:16
Multi-channel-customer service solution is it the right choice06/07/2011 - 13:12217005/24/2015 - 02:08
One Stop Customer Service Solutions 05/24/2011 - 12:02237005/29/2015 - 07:06
Rectifying Imbalanced Procedures for Gaining Customer’s Approval06/15/2011 - 04:57220005/24/2015 - 20:09
Six Best Practices of Knowledge Management05/11/2011 - 10:1587005/21/2015 - 00:25
Superior Customer Service Experience07/05/2011 - 06:26201005/24/2015 - 14:03
Surpassing Customer Expectation with Exemplary Knowledge Management Tools05/11/2011 - 10:3696005/19/2015 - 19:17
The 3 Smart Service Solutions for Your Company and Your Customers02/18/2011 - 08:1472005/19/2015 - 19:13
The Power Behind the Ideal Customer Service Experience02/18/2011 - 07:2771005/19/2015 - 19:17
Touch Points to Deliver an Incredible Customer Service Experience03/29/2011 - 10:3963005/19/2015 - 19:17
Universal American Deploys KANA to Take Control of Their Service Experience05/25/2011 - 12:24224005/26/2015 - 16:34
Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches 06/29/2011 - 09:48213005/25/2015 - 08:29
Upcoming Webinar - What if Any Agent Could Handle Any Call?05/10/2011 - 08:38205005/09/2015 - 20:06
Upcoming Webinar - Xerox Case Study Six Best Practices for Agent Knowledge Management 06/21/2011 - 10:25258005/26/2015 - 22:45
Using the power of web self service for a magnificent customer service experience05/19/2011 - 04:49205005/28/2015 - 08:11
Web Self Service to Give your Customers an Exhilarating Experience04/13/2011 - 09:5566001/08/2015 - 21:17
 
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