Are you a part of the conversation your customers are having about you? Online communities are rapidly becoming the place where your customers connect, look for help and discuss what they like and don’t like about your products and services. Customers have more control over your brand than ever before. The companies that participate in these conversations, listen to their customers, and respond to those customers, are those that will set themselves apart.

Are your customers getting the support they need, where they need it, and the way they want it? Today every company must connect with their customers online. It’s becoming the preferred channel for customers to get answers and interact with their peers. The best thing for you is that the cost of an online interaction can be as little as 5% the cost of an interaction with a live agent.

Are your customers support tools enabling productivity? It starts with your agents. Your agents are the front-line connection to the customer, and their success immediately affects customer satisfaction. Are you empowering your agents with support tool that are easy to use, have access to all the necessary information and can be customized to their particular work environment? The salesforce.com customer service module was designed from the ground up for speed and ease of use. Agents get complete access to customer interactions in a single view, everything right at their