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Jeff Furst
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Jeff Furst Uploaded a new document - June 20, 2012
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In this White Paper, we will provide two examples illustrating the link between poor employee performance and high attrition. We will then suggest some strategies and tactics to improve your ability to select candidates that will be high performing employees with longer retention.

Views: 117  
Jeff Furst Uploaded a new document - April 19, 2012
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Over the last ten years, interest in remote agent contact center models has steadily increased. For example, attendance at the 2012 Remote Agent Summit held in February in Dallas increased by 30% over 2011. And home agent models are not limited to the United States and Canada. Several firms are operating home agent models in Europe and a UK version of the US Remote Agent Summit is planned for July. Michele Rowan of At Home Customer Contacts which hosts the Remote Agent Summit and Workshops reports that:

Views: 118  
Jeff Furst Uploaded a new document - April 19, 2012
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Over the last ten years, interest in remote agent contact center models has steadily increased. For example, attendance at the 2012 Remote Agent Summit held in February in Dallas increased by 30% over 2011. And home agent models are not limited to the United States and Canada. Several firms are operating home agent models in Europe and a UK version of the US Remote Agent Summit is planned for July. Michele Rowan of At Home Customer Contacts which hosts the Remote Agent Summit and Workshops reports that:

Views: 111  
Jeff Furst Uploaded a new document - February 22, 2012
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Human resource executives have a clear and growing interest in how pre-employment assessments can be helpful to their business. A recent study from Aberdeen Group included a survey of HR executives in which 61% rate talent acquisition as their top priority in 2012. Since assessments play a critical role in determining the “talent” available in talent acquisition, this means that assessments are an important part of the talent acquisition priority.

Views: 126  
Jeff Furst Uploaded a new document - February 14, 2012
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Contact center hiring is frequently plagued by myths and misinformation that can affect a company’s talent strategy. What impacts do myths have on who you hire and how those people perform? Creating a research driven approach to hiring contact center employees can enable you to separate myth from fact.

Views: 71  
 
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