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KANA Software, Inc.
KANA, the leader in Service Experience Management, provides solutions that deliver a customer service experience that successfully balances customer interests with business goals. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information, visit www.KANA.com.
Recent Activities
Ajay Kanna Uploaded a new document - July 8, 2011
Traditionally the responsibility of popularizing the brand lay with the sales and marketing teams where they used different promotional strategies. But today a company’s brand is determined post the sales stage with the quality of customer service that is delivered.
Ajay Kanna Uploaded a new document - July 7, 2011
Generally when talks about customer service arise it creates a vision of few agents answering phone calls from customers and providing assistance to help resolve issues, or providing detailed information, or accepting complaints and requests and forwarding them to the next department.
Ajay Kanna Uploaded a new document - July 5, 2011
In today's competitive environment, organizations cannot compete on product and price alone; they also must deliver an ideal service experience. With so much of competition in the product category , easy access to information about the vendor has made customer service experience a critical element of your company‘s success or failure.
Ajay Kanna Uploaded a new document - July 5, 2011
Fulfilling customer expectations has become a crucial purpose for businesses nowadays. While running a business you have to ensure the inclusion of developmental practices to enhance the performance and standards with the sole aim of acquiring new customers and retaining your loyal clients.
Ajay Kanna Uploaded a new document - June 29, 2011
KANA is pleased to have Vikas Nehru, Vice President of Product Marketing at KANA present on How leading enterprises have transformed their contact centers with adaptive desktops . Join us for a one-hour webinar on June 30, 2011 at 10:00 AM PDT / 1:00PM EDT
Ajay Kanna Uploaded a new document - June 21, 2011
Keeping your applications and systems running efficiently and cost effectively requires the right experience and expertise. With Managed Services, you can maximize business-focused services to manage, administer, and optimize your applications and environment.
Ajay Kanna Uploaded a new document - June 21, 2011
Several agencies appointed to provide government services have their own system of working. They work with different and individualistic technological applications that are incompatible in nature. This hinders the process of integration and collaboration amongst the different programs and the maintenance incurs expense.
Ajay Kanna Uploaded a new document - June 21, 2011
KANA is pleased to have Mary Fenlon, Director of Knowledge Management at Xerox and John Chmaj, Chief Knowledge Management Strategist at KANA present on ways Xerox has followed each practice to generate value for agents, customers. Watch this live webinar on June 22, 2011 at 10:00 AM PDT / 1:00PM EDT
Ajay Kanna Uploaded a new document - June 15, 2011
Customer service chat is an Internet service that allows the customer to interact in real time with a customer service agent by using an instant messaging (IM) application that's built into the company's Web site. Customer service agents use multimedia routing technology to interact with customers by telephone, fax, e-mail and chat. Chat is a cost-effective way to add personalization and social interaction to the online experience.
Ajay Kanna Uploaded a new document - June 14, 2011
The availability of communication mediums such as telephones, e-mails, SMS, web self-services and chats have produced a plethora of choice for customers to get their issues resolved easily and quickly. The older generation prefers to use phones and talk to agents while the youngsters prefer the web self service and online chats.
Ajay Kanna Uploaded a new document - June 8, 2011
KANA Software, Inc. today announced it has expanded its strategic relationship with Layered Technologies, Inc. (Layered Tech) to develop and deploy Cloud Center, one of the world’s largest cloud-based virtual private data centers (VPDC) for enterprise applications, including customer service solutions.
Ajay Kanna Uploaded a new document - June 7, 2011
Businesses dedicate most of their efforts in implement various strategies to leverage their sales figures. Customer service has become very important for business growth. Customer seeks the assistance of companies to help them use the product optimally or need help in solving problems associated with it.
Ajay Kanna Uploaded a new document - June 3, 2011
The businesses that deal with technology and technical products have contact centers for extending support to their customers. Most of the customers are unable to handle the technical issues and seek assistance from the contact center agents.
Ajay Kanna Uploaded a new document - June 3, 2011
The businesses that deal with technology and technical products have contact centers for extending support to their customers. Most of the customers are unable to handle the technical issues and seek assistance from the contact center agents.
Ajay Kanna Uploaded a new document - May 31, 2011
Customer Service Solutions has traditionally been the function that remains first line of contact with the customer. In some industries, over 90% of all interactions happen via Customer Service. They are the front-line of the relationship and in most cases they retain command and control of how that interaction flows. There has been a huge demand on customer service.
Ajay Kanna Uploaded a new document - May 25, 2011
KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that following selection last year, Universal American has deployed KANA to deliver a consistent, world class customer service experience. A Fortune 500 company, Universal American provides traditional health insurance, Medicare managed care plans, and Medicare prescription drug benefits to nearly 2 million people with Medicare.
Ajay Kanna Uploaded a new document - May 24, 2011
Organizations are waking to the fact that superior customer service is important to their business and if you deliver excellent customer experiences, customer will be satisfied, be loyal and increase their share with your organization.
Ajay Kanna Uploaded a new document - May 18, 2011
Web self-service is a key promoter in increased customer interactions. This service has provided customers the facility to search for information as per their convenience and their relevance. The use of web self services has expanded exponentially as customers prefer and patronize this option rather than the helpdesks operated by human agents.
Ajay Kanna Uploaded a new document - May 18, 2011
Knowledge centered support is the new buzz word. There is a huge paradigm shift from the way we produced or consumed knowledge. Traditionally creating content and consuming content were fundamentally different. But the new thinking is that t knowledge creators will
consume, and knowledge consumers will create – and that both businesses and customers will benefit from it.
Ajay Kanna Uploaded a new document - May 17, 2011
KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5.The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email.