Delivering Business Value Planning Services
Section 1: Sec One (1 to 2)
Corporate Information and Physical Locations
Woodgrove Bank is a national financial services institution that operates in over 30 cities
across the United States. The company offers investment banking services, has over
140,000 employees, and has five departments.
EXISTING ENVIRONMENT Existing Business Processes
Woodgrove Bank has the strategic goal of eliminating 25 percent of its current list of
40,000 suppliers. The bank has begun eliminating suppliers based on their prices, redundant
product or service offerings, and past supplier performance. The company's Enterprise
Supplier Management (ESM) group manages the supplier elimination process. The group
also directly manages the bank's largest suppliers and provides training material and
workshops on supplier management to the company departments.The Woodgrove Bank
ESM group has the following business processes:
The ESM group collects supplier performance data for the 2,000 largest suppliers.
The ESM group's Supplier Managers use supplier performance data to directly manage the
40 largest suppliers.
The department managers directly manage all other suppliers.
The ESM group provides performance data on other suppliers to the department managers
by request. Raw performance data is organized in spreadsheets that are sent via e-mail.The
ESM group's Business Analysts collect and store supplier performance data in multiple
spreadsheets. The spreadsheets are stored on the Analysts' local computers and contain
many different types of supplier performance metrics. Each quarter, the ESM group
surverys the department managers to discover the level of satisfaction they have for each of
their suppliers. Business Analysts distribute the surveys via e-mail then manually
consolidate the survey results.
Existing Technology Infrastructure
Woodgrove Bank has the following software deployed on all desktop computers: Microsof