CGS Taps Veteran O’Malley to Address Growing Demand for European Call
Center Services
Prominent outsourcing services industry veteran Robert O’Malley joins CGS Contact Center
Solutions as Senior Account Executive. Mr. O’Malley will leverage his 20 years of industry
experience to help companies throughout Europe achieve greater control and results through use
of conveniently located CGS service centers in Romania.
(Vocus) April 27, 2010 -- Computer Generated Solutions Inc. (CGS) has added prominent outsourcing services
veteran Robert O’Malley to manage its Contact Center Solutions sales across Europe. The move comes in
response to a considerable shift in demand from British and other Western European-based businesses for more
manageable and value-added outsourced service options. From his base in The UK, O’Malley will offer European
companies the opportunity to advance their outsourced programs through the use of CGS contact centers in
Romania.
“We are extremely pleased to welcome Mr. O’Malley to the CGS team”, noted Warren Lewis, SVP of Contact
Center Solutions at CGS. “Rob’s nearly two decades of experience in the outsourced call center industry and his
innovative approach to addressing complex customer challenges has made him a recognized leader in the
European market. We look forward to his help in accelerating our already fast growth in Europe.”
There has been a growing shift in outsourcing from Asia and Africa to Eastern Europe as a result of changing
client requirements for greater control and closer, more manageable locations. Working with CGS enables
companies to centralize call center operations in Europe where they can benefit from common languages,
standards of education, and work ethic. With offices in both Bucharest and Brasov, CGS offers high-quality,
cost-effective, and redundant services, conveniently located for any European company. With modern,
technologically-advanced centers and dedicated, career-oriented agents, the Romanian centers have experienced a
tenfold growth in the p