Participants in this workshop will create audience focused
> Learning how to identify different information types. What is
the difference between policies, processes and procedures?
When do you use each information type? What is the best way
to present it?
> Learning about information principles, which focus on how
people take in and process information.
> Practicing on actual ITIL work examples and case studies
> Learning to use the “provided” Formatting Solutions® Pro
software and ITIL companion template handbook to ensure real
results are immediately achievable back in the workplace.
Developing Successful ITIL Processes and Procedures is designed
to model the real-life development process participants will use on
the job. The workshop offers
> small class sizes to ensure individual attention
> practical exercises using Information Mapping®
> practice on actual ITIL work assignments, and
> in-class use of Formatting Solutions® Pro software so
participants can transfer new skills on the job quickly.
(Software is included as program material)
Developing Successful ITIL Processes and Procedures will help
> Ensure a consistent and systematic approach to your ITIL
content irrespective of who wrote it
> Eliminate writers’ block, the “where do I start” syndrome
> Create a “usable” set of ITIL reference materials, not just a
document that sits on the shelf gathering dust
> Reduce questions to support lines, as staff can find the answers
to questions themselves
> Improve new starters learning times, as staff can quickly read
what is expected of them
> Help increase ICT staff effectiveness, as staff have right
information to hand
Who Should Attend
This workshop is appropriate for business professionals writing
> ITIL compliance documentation
> ITIL prcess and procedural information
> complex business communications.
Developing Successful ITIL Processes and Procedures is a