W H I T E PA P E R 2 0 0 9
IPC Systems, Inc. Harborside Financial Center - Plaza 10 Three Second Street, 15th Floor Jersey City, NJ 07311 www.ipc.com
A b s o l u T E l y I n d I s P E n s A b l E .
RIs InG AboVE RIsK:
Sensible Continuity Solutions for Voice Trading
Communications in a Challenging Market
IP TECHnoloGy InVEsTMEnT PAyInG dIVIdEnds
Of all the technologies available to traders today, voice communications is probably the most critical during an emergency.
Whether a natural disaster, terrorist threat or technology interruption, traders need to make fast decisions, cover their
positions and let customers know what’s happening. Even if a firm trades electronically, voice communications becomes a
critical service to support during a crisis.
It’s a notable fact that of all the capabilities available at a modern trading desk, the trading turret or dealerboard and trader
voice services are the two most critical to include in a practical business continuity plan. Unfortunately, it is also probably
the most challenging. Providing redundancy for computers, electronic mail, market data and electronic trading platforms is
relatively straight forward. However, the trading environment requires dedicated access to client private lines and trading
turrets which provides a much more challenging task, especially when this infrastructure is fixed at the principal trading
The reality is that a practical BCP plan for voice trading communications has to consider your traders and your trading
partners. Seamless communications means that traders can trade from designated BCP sites, without forcing your clients to
change the way they conduct business with your firm. If your disaster avoidance plan for voice communications considers
your trading partners, you maximize the potential to maintain or grow business during a crisis as well as build customer
loyalty once trading operations been reestablished to normal conditions.
In the last decade the development of Internet telephony, s