Examsoon.com  The World Renowned  IT Certification Material Provider Exam : APPLE 9L0-006 Title : Apple Macintosh Service Exam Version : Demo Examsoon.com  The World Renowned  IT Certification Material Provider  Important Note, Please Read Carefully  Other examsoon products  All examsoon IT Exam Products  Our products of Offline Testing Engine  Use the offline Testing engine product to practice the questions in an exam environment.  Build a foundation of knowledge which will be useful also after passing the exam.  examsoon Testing Engine  Guarantee  Examsoon provides the most competitive quality of all exams for the customers, we guarantee your  success at the first attempt with only our Certification Question&Answers, if you do not pass the exam at  the first time, we will not only arrange FULL REFUND for you, but also provide you another exam of your  claim, ABSOLUTELY FREE!.  Features  1.  Comprehensive questions with complete details  2.  Instant Downloadable in PDF form.  3.  Verified Answers Researched by Industry Experts  4.  Questions accompanied by exhibits  5.  Drag and Drop questions as experienced in the Actual Exams.  6.  These questions and answers are backed by our GUARANTEE.  7.  Questions updated on regular basis.  8.  Like actual certification exams our product is in multiple­choice questions (MCQs). ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams 1. How did you prepare for this exam? (Choose all that apply.) A. Apple Mac OS X Help Desk Essentials leader-led course B. Apple leader-led technician training course C. self-study AppleCare Technician Training purchased from Apple D. non-Apple courses or books E. on-the-job training / apprenticeship F. self-taught G. none of the above Answer: E 2. If you took an Apple leader-led course to prepare for this exam, when did you take it? (Choose the closest answer.) A. last week B. two or three weeks ago C. one month ago D. two months ago E. three months ago F. more than three months ago G. did not take an Apple leader-led course Answer: E 3. What additional Apple certifications do you have or plan to seek? (Choose all that apply.) A. Apple Certified Technical Coordinator B. Apple Certified System Administrator C. one or more of the Apple Digital Media Pro certifications D. none 4. Examine the exhibit. What is this message? ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams A. Kernel Panic B. Software Update C. Firmware Update D. Power-On Self-Test Answer: A 5. On a MacBook Pro, Safe Sleep ensures that _____. A. any open IP ports from services are closed before putting the machine to sleep B. the machine is locked with a configured password after a specified amount of time C. data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep D. the user is prompted to save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu Answer: C 6. What is the function of the SMC in an Intel Mac? A. The SMC controls all aspects of power flow. B. The SMC controls the speed of the hard drive. C. The SMC manages the amount of virtual memory used. D. The SMC manages all communication with attached peripherals. Answer: A ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams 7. Which THREE of the following symptoms would be most likely resolved by performing a SMC reset as a first step? SELECT THREE A. Computer does not turn on B. Cursor is unresponsive in Finder C. Network / Internet connectivity issues D. USB and/or FireWire port(s) do not function E. Computer does not sleep / wake from sleep Answer: ADE 8. Examine the exhibit. What type of port does the number ??identify? A. USB B. FireWire C. Sound In D. MagSafe E. Sound Out F. ExpressCard Answer: D 9. Which TWO details are derived from entering an Apple product's serial number into the Apple Support Web page? SELECT TWO A. Mac OS version B. Warranty status C. AppleCare name D. Installed memory ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams E. Number of USB ports Answer: BC 10. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product? A. Disconnect and reconnect all internal cables. B. Lay the product on its side so it will not fall over. C. Discharge the CRT and establish an ongoing ground. D. Gather all necessary tools and perform all preliminary steps. E. Order all available service parts for the appropriate configuration of the product. Answer: D 11. Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component? A. Views B. Basics C. Take Apart D. Troubleshooting Answer: C 12. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem? A. Downloads B. Discussions C. User's manual D. Knowledge Base Answer: D 13. A customer asks about RAM speed requirements to upgrade his Mac. What Apple resource should you refer this customer to? ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams A. Downloads B. Discussions C. Specifications D. Service manual Answer: C 14. Where is the BEST place to look for information regarding special take-apart tools for an Apple product? A. Discussions B. Service News C. User's manual D. Service manual Answer: D 15. You are running Apple Hardware Test on a customer's Mac. The test fails with an error code. Which one of the following resources is the Apple-recommended choice for locating the meaning of this code? A. Apple Hardware Test Help B. Service Source C. Service manual D. User's manual Answer: B 16. Which of the following scenarios would be most appropriate to use Apple Hardware Test? A. You want to test a Mac's Ethernet port after its logic board has been replaced. B. You are unsure if the customer's issue is caused by software or hardware. C. You need to check the Mac's LCD display for any pixel anomalies. D. You want to verify that Mac OS X has been installed properly. Answer: B 17. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic? A. You want to check a Mac for accidental damage. B. You want to verify product functionality after a repair. ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams C. Your customer wants to run diagnostics on his Mac Pro. D. You need to check the Mac's LCD display for any pixel anomalies. Answer: B 18. Examine the exhibit. Is this the correct tool to remove the top cover from a Mac mini? A. Yes B. No Answer: A 19. A useful tool to have when servicing an Apple portable computer is _____ tape. A. plastic B. kapton C. packing D. electrical Answer: B 20. Examine the exhibit. What is the name of this special Apple tool? A. Mac Pro Wrench B. iMac Gap Measurement Tool ExamSoon.com  The World Renowned  IT Certification Material Provider  Help you pass any IT Exams C. MacBook Spring Adjustment Tool D. Xserve Processor Alignment Wrench Answer: A Examsoon.com was founded in 2006. The safer,easier way to help you pass any IT Certification  exams . We provide high quality IT Certification exams practice questions and answers(Q&A).  Especially  Adobe,  Apple,  Citrix,  Comptia,  EMC,  HP,  Juniper,  LPI,  Nortel,  Oracle,  SUN,  Vmware  and so on. And help you pass any IT Certification exams at the first try.  we guarantee your success at the first attempt with only our Certification Question&Answers,  if you do not pass the exam at the first time, we will not only arrange FULL REFUND for you,  but also provide you another exam of your claim, ABSOLUTELY FREE!  You can reach us at any of the email addresses listed below.  E­MAIL:  examsoon(at)hotmail.Com  Examsoon.com  The World Renowned  IT Certification Material Provider