You already know the customer is always right, so it’s time to take your current people skills to a whole new level. Learn to actively listen to customers, identify problems and opportunities, analyse situations, develop and evaluate options, then act on a decision. Become a leader of teams and individuals through our Certificate IV in Customer Engagement course.
Key components of the course include coordinating customer service strategies, and collecting, analysing and recording information. Furthermore, you will learn to manage stress, promote innovation, develop a learning environment, implement operational plan and WHS policies, and establish effective relationships.
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BSB40315
Certificate IV in
Customer Engagement
Online
Qualification Outline
www.wise.edu.au
© Wise Education Group
Page 2 of 16
Qualification Outline BSB40315 Certificate IV in
Customer Engagement Online
October 2015, V1
Contents
BSB40315 Certificate IV in Customer Engagement................................................................................. 3
About WISE EDUCATION GROUP ........................................................................................................ 3
The Need ............................................................................................................................................. 3
Target Market ..................................................................................................................................... 4
Entry requirements ............................................................................................................................. 4
Outcomes ............................................................................................................................................ 5
Program overview ............................................................................................................................... 5
Delivery and Assessment .................................................................................................................... 5
Duration .............................................................................................................................................. 5
Pre requisites ...................................................................................................................................... 6
Packaging ............................................................................................................................................ 6
Units .............................................................