LIMITATIONS ON 911 EMERGENCY CALLING.
SECURE ALTERNATIVE ACCESS TO 911 SERVICES.
Important Information About 911 Emergency Dialing with Qwest® Broadband Phone
Service (formerly OneFlex® Premier)
ANY 911 EMERGENCY DIALING PROVIDED WITH QWEST BROADBAND PHONE SERVICE IS NOT
TRADITIONAL 911 EMERGENCY DIALING. QWEST RECOMMENDS THAT YOU ALWAYS HAVE AN
ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 EMERGENCY SERVICES. PLEASE REVIEW
THE 911 EMERGENCY SERVICE SECTION IN YOUR TERMS AND CONDITIONS FOR MORE
We hope you never have to call 911, but if you do, please be aware of these important differences in calling 911
using your Qwest Broadband Phone Service, instead of using your traditional phone service.
USING TRADITIONAL PHONE SERVICE TO CALL 911:
QWEST RECOMMENDS YOU MAINTAIN A TRADITIONAL PHONE LINE FOR 911 EMERGENCY
SERVICES. 911 emergency service completed over your traditional phone line is provided by your telephone
company pursuant to the terms between you and your telephone company.
USING YOUR QWEST BROADBAND PHONE SERVICE TO CALL 911:
Qwest-approved equipment and high speed Internet connection is needed to call 911. In order to
complete a 911 emergency call using your Qwest Broadband Phone Service, you must use a DSL or Cable
Internet connection with a minimum speed (upstream and downstream) of 256Kbps and a Broadband Phone
Adapter that is properly installed (see Quick Installation Guide included with the Broadband Phone Installation
Your 911 emergency call will be routed based on your Service Address. Because your 911 emergency
calls are routed according to the approved Service Address (the address you provided Qwest when you ordered
the service or a service address that has been updated at www.qwest.com/mybroadbandphone), your Qwest
Broadband Phone Service may only be used at the Service Address listed on the 911 Service Address page of
your Qwest Broadband Phone Service portal. Using the Qwest Broadband Phone Service at a locati