Element Customer Care Changes Name to American Support
New name accentuates company’s commitment to employing an all American workforce.
Durham, NC (Vocus) July 4, 2010 -- Element Customer Care announced today that it has changed its name to
American Support. The new American Support brand, powered by CSG Systems, represents the company’s
commitment to keeping 100% of its employees on American soil from having more than half of its workforce in
the Philippines just two years ago. With its all American customer service and technical support team, American
Support is ideally positioned to assist video, voice and data companies grow their subscriber base while increasing
"Our customers and their subscribers made it clear that they preferred American-based customer service and
technical support," said American Support President Matt Zemon. "For the last two years we have worked hard at
finding creative ways to deliver that American experience while maintaining our competitive pricing."
The expanded mission of American Support is to help video, voice and data companies succeed by operating
efficiently, consistently and with excellent customer service, making life better for their clients, employees,
investors and families while supporting their country.
From coast to coast, American Support’s team provides three primary services for their customers:
* American Subscriber Management: Powered by CSG Systems, American Subscriber Management provides
software and services based solutions that help its clients increase revenue by better engaging, billing and
transacting with their customers.
* American Customer Service: US-based video, voice and data customer care handling all subscriber phone
and email contacts with an emphasis on increasing ARPU and decreasing subscriber churn.
* American Technical Support: US-based technical support and NOC services along with Sigma Systems
Device Provisioning Manager, NetOmnia™ Fault and Performance Monitoring and a private label email sol