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University of London
Connaught Hall
Senior MeMberS’
handbook
Connaught Hall – 36-45 Tavistock Square – London wc1h 9ex
Tel: 020 7756 8200 – Fax: 020 7383 4109 – Email: info.connaught@lon.ac.uk
Web: www.connaught-hall.org.uk
2010 / 2011 SeSSion
Contents
1. Introduction to Connaught Hall
1
2. Senior Member role description
4
3. Duty shifts
6
4. Fire alerts, alarms, and drills
10
5. Fire marshals’ briefing
17
6. Medical problems
19
7. Pastoral care & confidentiality
22
8. Discipline
24
9. Dealing with the police
29
10. The Licensing Act
31
11. Maintenance, health & safety, and housekeeping
34
12. Reception services
36
13. Admitting residents & guests
37
14. Vacation arrangements
39
15. How residents can get involved
40
16. Listening skills
44
17. Assertiveness
46
18. Looking after yourself
48
19. Useful telephone numbers
50
20. Hall staff contact details
51
21. Emergency numbers
52
22. Maintenance numbers
53
Throughout this handbook, asterisks are placed beside italic type set between paragraph rules
to draw your attention to especially important information.
*
1
1. Introduction to Connaught Hall
Connaught Hall
Connaught Hall is a fully catered intercollegiate hall of residence of the University
of London; full-time students from all the colleges and institutes of the University
of London (e.g. ucl, King’s, lse, soas, qmul, ioe, etc.) are eligible for accommodation
here; we aim to provide a secure, supportive, and friendly environment in which our
residents can study and socialise as they wish.
History
Connaught Hall was established in 1919 by hrh Prince Arthur, Duke of Connaught
and Strathearn — the third son of Queen Victoria — at 18 Torrington Square,
London as a private hall of residence for male students; the Hall was intended as
a memorial to the Duchess of Connaught, who died in 1917. The Duke gave the
Hall to the University of London in 1928, but it was not until 1961 that Connaught
Hall moved out of Torrington Square to its present location in Tavistock Square: a