PA Energy Consumer
Bill of Rights
As a residential PA energy customer, you have
both rights and responsibilities that ensure fair
dealings between you and your utility company.
The PUC is here to help.
Your rights include:
● Safe and reliable utility service
● Fair credit and security deposit policies
● The ability to question and dispute your bill’s
accuracy with the utility
● The option to file a complaint with the PUC
Your utility company has the responsibility to
honor all of these rights. You, the customer,
should know your rights and fulfill your
responsibilities to maintain your utility service.
Your responsibilities include:
● Paying your bill on time
● Providing the utility with access to their meter
● Giving at least seven days advance notice
before moving or discontinuing service
Right to Safe and Reliable Utility Service
Choosing an Electric
or Natural Gas Supplier
A Publication of the Pennsylvania Public Utility Commission
As a Pennsylvanian, you may be able to choose your
electric generation supplier and natural gas supplier
in areas where competitive supplies are offered.
Consumers may be able to secure supply rates
below the prices offered by their utility. Consumers
are encouraged to proactively engage competitive
suppliers -- unregulated by the PUC -- to obtain pricing
information for the generation portion of their bill.
Competitive offers may not be available in all areas.
Your other rights in the competitive energy
marketplace:
● The right to a “price to compare” from both the
utility and competitive supplier so you are able to
make an “apples-to-apples” comparison.
● The right to receive the benefits of new services,
technological advances, improved efficiency and
competitive prices.
● The right to be protected from unfair, deceptive,
fraudulent and anti-competitive practices of
providers
of electric and natural gas service.
● The right to expect that the quality, reliability
and maintenance of your electric and natural gas
d