We require all investigators and loss adjusters engaged in
relation to WorkCover claims to comply with applicable
privacy legislation. Investigators must also comply with
applicable legislation relating to surveillance, any protocols
agreed with the WorkCover Authorities and with our policies
for the conduct of surveillance.
Personal and health information relating to claims is held in
claims files maintained by us. Information is also stored in
our databases. Only staff who have a need to access that
information are permitted to do so. Generally, personal and
health information in our claims files is retained for at least
seven years after a claim has been finalised. Sometimes
personal information is retained for longer periods, in case
an injured worker makes a future claim.
If you provide us with information about others
When you provide us with personal information about other
individuals, we rely on you to have made or make them aware
that you will or may provide their information to us, the types
of third parties we may provide it to, the relevant purposes
we (and the third parties we disclose it to) will use it for, and
how they can access it. If it is sensitive information we rely
on you to have obtained consent to the above. If you have
not done either of these things, you must tell us before you
provide the relevant information.
If you collect, use, disclose or handle personal information on
our behalf, or receive it from us, you and your representatives
must meet the relevant requirements of the National Privacy
Principles set out in the Privacy Act 1988 and applicable state
legislation relating to health information and only use and
disclose it for the purposes to which we have agreed.
Security of your personal information
Your personal information may be stored in hard copy
documents, as electronic data, or in our software or systems.
We endeavour to protect any personal information that we
hold from misuse and loss, and to protect it from unauthorised
access, modification and d