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Exam
:
IBM 000-029
Title
: Found of Applying Tiv
Service Delivery &
Perfomance Mgmt Sol '09
Version : Demo
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1. What differentiates the IBM Tivoli Service Management platform from its competitors?
A. PinkVerify certification at the highest level
B. end-to-end service management solution that expands beyond IT
C. IBM Tivoli Change and Configuration Management Database (CCMDB) viewer launch capability from
within the Service Desk Tool
D. integration with a wide variety of third-party configuration item discovery products into the current version
of the CCMDB
Answer: B
2. Golden Bank is a global banking business with offices in every major international city. Golden Bank's
main US headquarters are located in Atlanta, and it has data centers in New York, Chicago, and Los
Angeles.
Having grown over the years through mergers and acquisitions, and the addition of new service offerings,
Golden Bank has accumulated a great number of diversified IT hardware and software assets. In such a
complex environment, it can be difficult to obtain accurate asset data for analysis and reporting purposes.
Additionally, Golden Bank must integrate multiple service support and service delivery organizations that
have resulted from acquisitions. Each service support organization acts independently, performing separate
problem resolution processes. There is no consolidated configuration or change control between or among
the organizational "silos". Previous attempts to consolidate have failed because of a lack of skills and
experience to do so.
During interviews Golden Bank executives have expressed the following statements:
Golden Bank will be recognized as the best international consumer bank.
Golden Bank wants to be the "complete solution" for the consumer.
Golden Bank has total commitment to providing their customers increasingly better serv