CONSUMER PROTECTION ACT, 1998
NEPAL RECORDER
Year 22 No. 8
Kathmandu: March 22, 1998
Ministry of Law and Justice
Nepal Rajapatra, Vol. 47. No. 54 (E), Magh 15, 2054 (January 28, 1998)
Preamble
Whereas it is expedient to make provisions for protecting consumers from irregularities
concerning the quality, quantity and prices of consumer goods or services, ensuring that no one
lowers or removes the attributes or usefulness of consumer goods or services, preventing
circumstances in which monopolies and unfair trading practices may lead to an increase in prices,
as well as false and misleading propaganda about the use and usefulness of consumer goods or
services, selling, supplying, importing, exporting and storing safe and quality consumer goods or
services, and protecting the rights and interests of consumers through the establishment of an
agency for redressing the hardships of consumers, and thus maintaining the health, convenience
and economic welfare of consumers,now therefore, the Parliament has enacted this law in the
26th year of the reign of His Majesty’s King Birendra Bir Bikram Shah Dev.
1. Short Title and Commencement
(1)This law shall be known as Consumer Protection Act, 1998.
(2)It shall come into force on Baisakh 1, 2055 (April 13, 1999).
2. Definitions
Unless otherwise meant with reference to the subject or context, in this Act,
(a) Consumer means an individual or institution consuming or using any consumer good or
service.
(b) Council means the Consumer Protection Council formed under Section 3.
(c) Compensation Committee means the Compensation Committee formed under Section 23.
(d) Consumer goods mean goods or materials made through the admixture of several goods
which are consumed or used by consumers; the term includes raw materials, colors,
flavors or chemicals used in the production of such consumer goods.
(e) Service means any labor, facility or consultancy provided for any work on payment of any
kind of service charge or other consider