Complaints involving a threat to public
health and safety, and cases where consum-
ers have suffered a significant financial
injury are given the highest priority.
CSLB also prioritizes complaints based on:
• The order of receipt;
• The nature and seriousness of the allegations;
• Available CSLB resources, including budget
How complaints are handled
Complaints within CSLB’s jurisdiction
involve alleged violations of the
Contractors License Law. CSLB has
jurisdiction over licensed and
unlicensed contractors for up to four years from
the date of an illegal act.
The term “contractor” includes those individuals
or firms that offer services to improve real
property, including, but not limited to, home
building, remodeling, room additions, swimming
pools, painting, roofing, landscaping, plumbing,
electrical, heating and air conditioning, and
installation and repair of mobile homes.
CSLB’s complaint investigation procedures are
designed to protect the public in matters
pertaining to construction and to assist in the
resolution of construction related complaints.
CSLB’s intent is to achieve timely and efficient
complaint resolution through early intervention
and mediation to resolve disputes.
CSLB may provide help to consumers through
mediation, arbitration, referral to other agencies,
or providing information on other avenues for
individual redress. These may include referring
consumers to small claims court or referring
consumers with private arbitration clauses in their
contracts to the applicable arbitration process.
Where appropriate, CSLB will take legal action
against a contractor for violations of the Business
& Professions Code.
penalties of up to $5,000 and/or
orders of correction requiring the
contractor to make repairs to your
project or pay you to hire others
to do so. (If a disciplinary action
is undertaken, the state Attorney
General represents the CSLB to prosecute the
case. The Attorney General is not counsel for
the complainant, but counsel for the CSLB.)