Demo Edition
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NNCSS-Symposium Call Center TAPI/Agent
Exam: 920-119
920-119
1
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QUESTION: 1
To access a CRM or other desktop application in the enterprise environment using
TAPI Service Provider and Symposium Agent, what sequence of steps are required to
generate the CRM screen pop?
A. Add an application; Create a format mask; Create a trigger; Test the trigger
B. Create a trigger; Create a format mask; Add an application; Test the trigger
C. Create a format mask; Create a trigger; Add an application; Test the trigger
D. Create a format mask; Create a trigger; Test the trigger; Add an application
Answer: A
QUESTION: 2
A technician is establishing a Meridian 1 call center configuration that includes the use
of an IVR unit and a TAPI server. The TAPI server has been initialized but no IVR
Registration Message is present in the overflow log capture. The technician confirms
that the IVR and TAPI server can 'ping' each other. Next, the technician enters DOS
commands on the TAPI server and discovers that port 5000 is listed as 'LISTENING'.
What is the most probable cause of the problem?
A. the port 5000 has not been configured
B. the port 5000 is in use by another application
C. the IVR has been initialized but not set to ACTIVE
D. the TAPI Server has been initialized but not set to ACTIVE
Answer: B
QUESTION: 3
A customer has an existing TAPI Server Service Provider for Meridian 1 and IVR
installed in their home office. The engineer has installed a TAPI Server Service
Provider for Meridian 1 in another location for the same customer expanding the
customers call center. The Meridian 1 PBX's are already configured for Network ACD
between PBX and PBX When a call is routed to the remote TAPI Server Service
Provider the call data is not received. What needs to be configured to allow the call
data from the IVR to be received at the