Sage Accpac ERP
Sage CRM Technical Specifications
This document outlines the recommended minimum software and hardware requirements for running Sage CRM. Please note that
while the document refers to Sage CRM, CRM, or the CRM system throughout, all functionality covered is also relevant to Sage-
CRM, SageCRM for Sage Accpac, and Softline Accpac CRM.
No installation is required on the PC or laptop of networked users for core CRM functions, as the Web browser is usually prein-
stalled. Some features of CRM, such as Mail Merge, Reporting, and Outlook® Integration will require the installation of plugins and
external applications. These are outlined in the next section.
The following Web browsers are supported:
•	Microsoft® Internet Explorer® 6.0 and 7.0.
Files and Applications you may need on the Client
Recommendations for Client Hardware
As the application uses a Web browser, the client hardware specification is determined by the minimum Web browser requirements
for the client operating system.
Recommendations for Solo Clients
A Pentium 4 Dual Core (or comparable) processor with at least 1 GB of RAM is required. 65 MB of disk space is required for the
Client installation. The disk space required for the Client’s filtered data will vary depending on your offline profile.
Mail Merge Plugin
Crystal Report Designer
To use the mail merge functionality. The first time users encounter one of the features requiring the plugin (for example,
the My CRM | Calendar page displaying the Document Drop icon), they are prompted to download it. Instructions are
provided onscreen. You must be an administrator or power user of your machine to install the Mail Merge Plugin. Your
browser must also be configured to accept plugins. Contact your System Administrator if you do not have these rights.
To view CRM reports in Adobe PDF format, Adobe Reader must be installed on the client machine. The Adobe
Reader can be downloaded from www.adobe.co