A QUOCIRCA SMB REPORT
+44 1753 855794
Achieving best practice in IT
management for SMBs
As businesses grow they carry with them many practices established in their early days.
Good practices stand them in good stead as they become larger businesses. This applies
to all aspects of running a business, but especially to IT management. Good practice in
IT management allows businesses to make effective use of IT while minimizing costs and
reducing business risk.
SMBs make extensive use of IT from the day they are conceived
PC penetration is high. The overwhelming majority use internal networks and servers. All are
now connected to the internet. Many are starting to use advanced storage options.
Their IT infrastructure is complicated by use of diverse operating systems
On the desktop Microsoft Windows is used by 93.5% of SMBs, but many have not upgraded to
Windows XP and are using a mix of old and new to avoid the inconvenience and expense of
upgrades. On their servers SMBs are also using a mix of old and new versions of Microsoft
operating systems along side UNIX, Linux and other operating systems
SMBs are still managing most of their applications in house and there is no headlong rush
for hosted solutions
Email is quite commonly outsourced and business applications increasingly so. But the
majority have no stated plan to move to external management by a third party preferring to keep
things in house.
There is an awareness of the threats to information systems and the data they contain
After the failure of internet connections the most common problems faced by SMBs are attack
by viruses and malfunction of PCs. This makes the PC the most vulnerable part of the IT
infrastructure and the problem is increasing as employees become more mobile. Despite this,
PCs are not as well protected as servers.
SMBs need to keep their IT management under review and be responsive to new threats
Once good practice is in place it needs to be kept under review to make sur