Webby are an SEO, web design & development services freelancer/consultant agency based in Fremantle, Perth, Australia.
You have heard about customer satisfaction and customer experience from e-
commerce companies many times. But being too "consumer-centric" will hurt your
online campaigns if you don't have strong business principles and quality products. This
is all smoke and mirror if you use all the tricks and even hire an SEO service to do it.
One day the smoke will clear and your weak point will be exposed.
What is a customer experience?
For example, the pampering you get when you visit a luxury hotel. You will receive a
free drink from the moment you step in the door. The bells will take care of your bags,
the receptionist will immediately show you your room and you can even assign your
own butler to attend to your needs. This hotel promises luxury and that is what it is.
Fremantle web design
The problem is delivering the customer experience, or that little surprise
isn't very common in digital marketing. Can companies still be pulled out of
this digital wall when technology has broken through this barrier? Or do you
think that you can't translate the actual customer experience on the
Internet? Simply optimizing and redesigning a website with the help of a
professional SEO service can dramatically improve the customer experience.
The devil is in the details
Most ecommerce websites consider customer experience to be always a big
statement to make a good impression. And in the end they are afraid to do
something. But all the little details matter.
Did you get help from an SEO company to get your existing client
accounts and use them to your advantage? A simple birthday
wish and maybe a small symbol - keychain, shirt, mug, pen, etc. -
can help them understand that you value their business. Of
course, you don't have to spend a lot of money to provide a
Think about your core business
Nobody likes gossip. Now if you spend all your time flattering all
your customers to keep their business with you, it will take time
to improve your products, ecommerce website, supply chain,