CCA Launch Excellence Awards Programme for
February 01, 2010 07:01 PM Eastern Time
GLASGOW, Scotland--(EON: Enhanced Online News)--CCA, the leading authority on customer contact, today
launched its Excellence Awards programme for 2010.
CCA Excellence Awards is the most respected and sought-after programme, unique through its peer group judging
process. The judging panel includes professionals from all sectors and senior executives with wide-ranging
experience in customer contact.
All business sectors are faced with difficult times, from emergency services who have dealt with the consequences of
the recent weather conditions, financial services dealing with the turbulent economic climate, or utilities where
customers are looking for better deals or are worried about their fuel consumption. What is clear to us all is that
recognition of individual and team efforts has never been more important.
CCA Chief Executive Anne Marie Forsyth said: “There is a growing awareness of the critical role played by
customer contact staff in retaining customer loyalty and trust. The economic climate has tested customer relationships
as never before however we are delighted that our industry is responding in innovative ways and maintaining high
standards of customer service. Central to the awards programme is recognition of those individuals and organisations
aspiring to succeed as the upturn in the economy materialises.
“We have introduced some new categories this year to reflect the phenomenal pace of change in customer service,
driven by new technologies and successful partnerships. It is paramount to recognise achievements and to showcase
the fantastic examples of innovation and best practice which are taking place.”
The Excellence Awards will be presented on 16 November 2010 in Glasgow at a distinguished gala dinner – one of
the highlights of CCA’s Global Convention that will take place on 16 & 17 November 2010.
CCA Global Convention is the leading event for senior customer contact executiv