Definition of Terms
This Conflict Resolution information series, made possible through a grant by the Kansas
Supreme Court Office of Judicial Administration, is presented by the Self-Help Network
Center for Community Support and Research at Wichita State University.
Self-Help Network is a Wichita State University center that helps strengthen communities
and organizations by providing facilitation, research, and information. SHN supports a
variety of community efforts, creating and sustaining positive community change by ensuring
that all Kansans have a voice and share their talents and experiences to create thriving,
Conflict Resolution Addendum
At the end of this module, you will be able to:
Identify terms associated with “conflict resolution”
• Define conflict resolution terms
Definition of Conflict Resolution Terms
Using the techniques of clarifying, paraphrasing, reflecting, and
summarizing to better understand a person’s meeting and to ensure
that information obtained is accurate.
A dispute resolution method where those involved present evidence
and arguments to a neutral person who is given the power to arrive
at a binding decision. Arbitration and litigation are both types of
Someone, usually an attorney or other representative, whose position
is to support one party in a case.
Alternative Dispute Resolution (ADR): Also, known as ADR, is a widely used term referring to the entire
range of dispute resolution options outside the traditional
administrative, judicial or legislative decision-making process.
An alternative dispute resolution process in which a third party
decision-maker, selected by the other parties involved, gathers
information, holds a mini-hearing, and makes a decision.
The neutral decision maker in arbitration.