Agilent Technologies’ Electronic Measurements Group
Computer Virus Control Program
Agilent Technologies’ Electronic Measurements Group (EMG) recognizes the potential risk of computer
virus infection that may be posed by instruments which are capable of connecting to computers or
networks. We take the threat very seriously and have taken action to address and minimize the threat.
The following Frequently Asked Questions addresses key areas of concern.
1. What steps do you take to protect your instruments from infection by computer viruses?
a. EMG has enacted a number of measures to take all reasonable precautions to prevent
the spread of viruses from instruments to our customers’ computers and networks. In
addition to implementation of centrally managed firewall and anti-virus programs for all
business computers, all computers used in operations that touch instruments destined
for customers maintain the latest virus definitions and are scanned regularly.
b. Strict virus control protocols have been enacted in manufacturing, service, support,
sales, distribution and demonstration environments which include the use of isolated
LANs, control of removable memory devices, scanning of instruments and removable
memory devices and/or reimaging hard drives , as appropriate depending upon
instrument configuration.
c. EMG wide training of all personnel who come in contact with customer instruments to
reinforce anti-virus security protocols. These employees include manufacturing, service,
support, sales, distribution and demonstration equipment management personnel.
2. How does Agilent’s Electronic Measurements Group respond to reports of viruses on their
instruments?
a. All reports of potential instrument infections are escalated to Vice President of Quality
and Customer Experience, the same as any safety related incident that poses a threat to
a customers’ personnel or property would be reported. In the event that either a
customer reports an infection OR Agilent reports that an instrument is