Silicon Valley Bank
This Extension Agreement is entered into between Silicon Valley Bank (“Silicon”) and the borrower named above
The Parties agree to amend the Loan and Security Agreement between them, dated October 29, 2004 (as otherwise
amended, if at all, the “Loan Agreement”), as follows, effective as of the date hereof. (Capitalized terms used but not defined in
this Amendment, shall have the meanings set forth in the Loan Agreement.)
1. Extension—Revolving Line. The words “one year from the date of this Agreement”, set forth in Section 4 of the
Schedule are hereby amended to read “January 27, 2006”.
2. Extension—Equipment Draw Period. The sentence in Section 2.1.6(a) of the Loan Agreement, which presently reads as
Borrower: eGain Communications Corporation
October 27, 2005
“Through October 29, 2005 (the “Equipment Availability End Date”), Bank will make advances (“Equipment Advance” and,
collectively, “Equipment Advances”) not exceeding $750,000.”
is amended to read as follows:
“Through January 27, 2006 (the “Equipment Availability End Date”), Bank will make advances (“Equipment Advance” and,
collectively, “Equipment Advances”) not exceeding $200,000, plus the unpaid principal balance of the Equipment
Advances outstanding at October 20, 2005.”
3. Fee. In consideration for Silicon entering into this Amendment, Borrower shall concurrently pay Silicon a fee in the
amount of $3,125 relating to the extension in Section 1 above, and a fee of $2,000 relating to the amendment in Section 2 above,
which fees shall be non-refundable and in addition to all interest and other fees payable to Silicon under the Loan Documents.
Silicon is authorized to charge said fees to Borrower’s loan account or any of Borrower’s deposit accounts.
4. Representations True. Borrower represents and warrants to Silicon that all representations and warranties set forth in