Businesses Urged to Sign Up and Celebrate Customer Service
Reward and recognise service excellence during National Customer Service Week - 5-11
London (PRWeb UK) July 3, 2009 -- Companies and organisations throughout the UK are being urged to
celebrate the importance of excellent customer service by taking part in National Customer Service Week - 5-11
Employers in all sectors, from the largest business to the corner shop and local authority see the week, which is
organised by the Institute of Customer Service, as an ideal time to recognise the efforts and achievements of those
working in customer service activities.
In the past these activities have included job swaps between management and staff, fancy dress or food-themed
days, talent shows and inviting customers to nominate their customer service champion within an organisation.
The main purpose of the week is to:
•raise awareness throughout organisations of the crucial role customer service plays in building positive
reputations and increasing customer loyalty
•boost morale and teamwork
•let your customers know you are committed to meeting and exceeding their expectations
•recognise contributions made by colleagues and thanking them for their support.
"We want to show our staff and customers that we care about the service we provide," says Bradley Johns, Ipsos
MORI. "Taking part in National Customer Service Week is a great way to do this - especially now during these
tough economic times."
"People are working hard, particularly in the current recession and National Customer Service Week offers the
perfect opportunity to recognise individuals' talent, commitment and achievements," says Jo Causon, chief
executive of the Institute.
"It's important that we all realise how, by working together and focusing on our customers, we can make a
difference for them, our colleagues and our organisations. This week provides organisations with an ideal
platform to demonstrate to their customers that they are totally focused on the