Annual Report on the Activities
of the Rental Office
January 1-December 31, 2000
The Rental Office
The establishment of the Rental Office and the appointment of a Rental Officer came into effect
in 1988 with the passage of the Residential Tenancies Act. The act gives the Rental Officer
specific powers and duties which are designed to resolve disputes between landlords and tenants
who have entered into residential tenancy agreements. The Rental office provides an important
service to both landlords and tenants as a convenient source of information regarding the
obligations and responsibilities contained in tenancy agreements.
A Source of Information for Landlords and Tenants
The Rental office is an important source of information for both landlords and tenants.
Most problems between landlords and tenants are solved simply by understanding the
rights and responsibilities you have as either a landlord or tenant. Many tenants and a
surprising number of landlords are unaware of the law that governs their relationship. The
provision of information is probably the single most important function of the office,
eliminating conflict and problems before they start.
The Rental office also provides written information on landlord/tenant issues and a host
of standard forms consistent with the NWT legislation. Like the day-to-day inquiries, the
written material helps to solve problems before they start.
From time to time the Rental office is called upon to make presentations to groups of
tenants, property managers or others involved in residential tenancy matters. We provide
these services free of charge in the belief that informed and knowledgeable landlords and
tenants are more likely to respect the rights and obligations of each other and less likely to
end up in a conflict situation.
The Investigation of Problems and Mediated Solutions
Problems are often reported to the Rental office without a formal application being filed.
For example, tenants often call when a landlord has failed