Corporate Office Properties Trust Was the
Winner of the 2009 National Commercial Real
Estate Customer Service Award for Excellence for
the Sixth Year in a Row
April 09, 2010 08:03 AM Eastern Daylight Time
COLUMBIA, Md.--(EON: Enhanced Online News)--Corporate Office Properties Trust (COPT) (NYSE: OFC)
announced today that it has achieved the “Best In The Industry” ranking for 2009 by CEL & Associates, Inc. for
commitment to the highest level of quality and service to their tenants. The Company won the 2009 National
Commercial Real Estate Customer Service Award for Excellence for Category I portfolios, also referred to as the
“A List” Award. Category I is for companies owning over 100 properties, the largest of the categories. CEL &
Associates, Inc. is the nation’s largest surveyor of tenant satisfaction within the real estate industry. This is the sixth
year in a row that the Company has been the winner in the largest owner category.
In addition, the Company has 157 buildings that received the property level “A List” Award. To qualify for the “A
List” Award, each property must achieve a 50% minimum tenant response rate and a Service Index score of 85 or
above which is based on specific success factors: readiness to solve problems, responsiveness and follow-through,
quality of management services, relationship rating and renewal retention.
“We are honored to win this award for the sixth year in a row. During the economic downturn this past year, many
landlords decided to reduce their level of customer service, but COPT did just the opposite,” stated Randall M.
Griffin, President and Chief Executive Officer for Corporate Office Properties Trust. “COPT’s team worked very
hard to institute a thorough review of its services and create new and innovative processes. The result was that we
were able to increase scores in each category,” he stated.
Corporate Office Properties Trust (COPT) (NYSE: OFC) is a specialty office real estate investment trust (REIT)