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Enterprise VoIP Market Trends, 2008-2011
A New Osterman Research Multiclient Study
Osterman Research will publish Enterprise VoIP Market Trends, 2008-2011, a study that will analyze
the market for Voice-over-IP/Internet telephony in mid-sized and large organizations. The study will
focus on the key issues that organizations consider in evaluating VoIP systems, their likelihood of
adopting VoIP, the vendors that they will consider when evaluating VoIP and vendors’, how VoIP
will integrate with email, instant messaging and other systems, and vendors’ marketing messages
that will most resonate with prospective customers.
This report is focused on the specific information requirements of vendors that offer messaging
functionality, including email, instant messaging, presence-enablement, fax services, mobile
services and voice services. Because all Osterman Research multiclient reports provide the
opportunity for early subscribers to submit questions for inclusion in the surveys that will be
conducted for the reports, they can meet specific and customized information requirements in a
way that off-the-shelf reports cannot.
Enterprise VoIP Market Trends, 2008-2011will focus on the following topics, in addition to topics that
will be defined by early subscribers to the report:
Current demand for VoIP systems and forecasted penetration of VoIP systems in the
enterprise through 2011.
Quantification of key factors that will motivate organizations to migrate to VoIP, including
lower telephony costs, integration with presence, ease of administration, ability to provide
additional services, remote access to telephony services and other factors.
How current and expected perceptions of VoIP quality and service levels relative to
conventional telephony will impact the market for VoIP.
Quantification of key factors