COPC Inc. Launches Quality Process Outsourcing
(QPO) Service Offering
COPC Inc., a Globally Recognized Authority on Customer Contact Center Operations, Utilizes Best
Practices and COPC® Family of Standards to Deliver Outsourced Quality Function
COPC QPO Solution Enables Aegis Limited to Deliver Consistent, High Performance Contact Center
Services Worldwide
June 08, 2010 12:33 PM Eastern Daylight Time
AUSTIN, Texas--(EON: Enhanced Online News)--Customer Operations Performance Center Inc. (COPC Inc.),
the world’s leading authority on quality standards and processes for managing, measuring, and improving the
customer experience as well as the overall effectiveness of contact centers globally, today announced it is launching a
new service offering, COPC QPO, and has signed its first contract with Aegis Limited, a global business process
outsourcing (BPO) provider. COPC QPO is designed for both internal and outsourced customer service providers
who wish to outsource their quality function and to deliver consistent, high performance contact center services
worldwide by utilizing quality monitoring, management, reporting and analysis, business insights, and business
performance improvement recommendations based upon the COPC® Family of Standards and best practices.
“COPC Inc. spent 15 years perfecting our quality approach and best practices with over 1,200 organizations
globally,” said Peter Bloom, COPC Inc. Co-Founder and President of COPC QPO. “A world-class quality
program, built on COPC-2000® CSP Standards, helps organizations achieve fast and lasting improvements in
customer satisfaction, sales, compliance and cost. We are utilizing this expertise to provide COPC QPO services, an
exciting and robust quality program and infrastructure critical to achieving and sustaining world-class quality, high
performance and continuous improvement.”
COPC Inc. offers an unmatched solution for contact service providers seeking an independent, third party provider
to manage quality within an organiza