THIS AGREEMENT, made as of September 15, 2002, by and between ICT GROUP, INC., a Pennsylvania corporation
(hereinafter called “Company”), and James Shannon an individual (hereinafter called “Employee”).
Employee is currently employed by Company and Company wishes to continue to employ Employee, and Employee
wishes to continue to be in the employ of Company, on the terms and conditions contained in this Agreement.
NOW, THEREFORE, in consideration of the facts, mutual promises and covenants contained herein and intending to be
legally bound hereby, Company and Employee agree as follows:
1. Employment. Company hereby employs Employee as Senior Vice President Corporate Sales and Employee hereby
accepts employment by Company for the period of time and upon the terms, conditions and restrictions contained in this
2. Duties and Responsibilities.
(a) Employee agrees to assume such duties and responsibilities normally associated with the position indicated
above, and as may be assigned to Employee by the Chief Executive Officer or President of the Company or their designee from
time to time. Employee shall perform any other duties reasonably required by Company and, if requested by Company, shall
serve as an officer or director of Company without additional compensation.
(b) Throughout the term of this Agreement, Employee shall devote Employee’s entire working time, energy, skill and
best efforts to the performance of Employee’s duties hereunder in a manner which will faithfully and diligently further the
business and interest of Company. During the term of this Agreement, Employee may not, directly or indirectly, do any work for
any other company.
3. Term. This Agreement shall be for a term of one (1) year, commencing on September 15, 2002 and ending on September
14, 2003 unless sooner terminated as hereinafter provided. Unless either party elects to terminate this Agreement at the end of