Quocirca Insight Report
Copyright 2005 Quocirca Ltd
Tel: +44 7802 175796
T-Mobile UK Ltd
Tel : +44 1707 316474
Balancing flexibility with risk
Do mobile technologies offer better business performance or a security hole?
Businesses often look to technology to fix a problem, when often all technology can do is amplify
problems with existing processes and procedures. If a business has a problem, technology can make it
bigger, happen faster and spread further. When businesses are based on sound principles and well run,
the effect of technology is generally to enhance, streamline and improve. The two sides of the coin are
particularly evident when extending access to internal IT systems outside the business premises.
Wireless remote access opens the business up to new opportunities for efficiency and flexibility, but
does it also increase the risks to the business, and if so, how can these be mitigated?
IT plays a vital role to many businesses, and most expect it to be constantly available
Although almost one in five managers believe the importance of IT is often over rated, it has
become the mainstay of the efficient running of most businesses. The need for IT services now
spans beyond the traditional business hours of the working week, and over two thirds of UK
businesses expect the IT applications to be available for 24 hours of every day of the week. This
increases pressure on the IT function to have resilient systems, and is an indication of how
suppliers, customers and employees need to have access outside office hours and therefore outside
Security is seen as an IT problem, not a broader business issue
Most companies rate security concerns as important reasons for limiting the number of employees
who can work from home, or access IT services while travelling or out of the of