Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches

Jun 29, 2011 | Publisher: kanasoftware | Category: Technology |  

Webinar on Transforming Contact Centers: Best Practices from the Trenches Your service reps are in the front lines of your business. The problems they should be solving are the problems your customers are having. But too often agents spend the bulk of their time "alt-tabbing" through outdated tools and searching rigid Intranets for information while customers wait. Join us for a one-hour webinar to find out how these challenges, among others, can be addressed through an adaptive desktop for agents. On this live event, you'll learn how three KANA customers have dramatically improved their agents' workflow-and, ultimately, service quality-by deploying adaptive agent desktops in their contact centers. Join us for this complimentary event to learn: 1. Common application challenges in contact centers 2. How leading enterprises have transformed their contact centers with adaptive desktops 3. How an adaptive desktop can make operations more efficient and agents more productive 4. What technologies are required to deploy an effective agent desktop Date & Time- June 30, 2011 at 10:00 AM PDT / 1:00PM EDT Presenters- Vikas Nehru, Vice President of Product Marketing at KANA Webinar URL http://www.kana.com/better-practices/webinar-transforming-contact-centers.php About KANA KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. REGISTER NOW ©2011 KANA Software, Inc. Know more - customer service chat, email response, Knowledge Management, customer service solutions

Upcoming Webinar - Transforming Contact Centers-Best Practices from the Trenches.pdf

About kanasoftware

KANA, the leader in Service Experience Management, provides solutions that deliver a customer service experience that successfully balances customer interests with business goals. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information, visit www.KANA.com.


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