02 9856 4325
Budget Direct completes $1.5m Avaya telephony upgrade with NSC
October 10, 2007 With a large proportion of the 5000+ motor vehicle insurance policies
issued every week completed over the phone, maintaining a stateoftheart communications
infrastructure is essential for Budget Direct.
Part of the global Budget Insurance Group of Companies, Budget Direct invests heavily in
technology to ensure the company is able to meet the high demand for its services as well as
maintain its strong growth strategy.
According to Paul Malt, Director of Technology, Budget Direct, the opening of a new contact
centre provided the catalyst to upgrade the company’s existing telephony infrastructure.
“Building our own purpose built $8million centre in Birtinya on the Sunshine Coast, provided
us with the perfect opportunity to complete our IP transformation, move to a virtual contact
centre environment as well as streamline our business continuity strategy. We have already
started site preparation for our next centre at North Lakes on the outskirts of Brisbane, with
construction due to start any day. This refresh also provides the building blocks for that
$12million project.” said Malt.
The new facilities are part of an intensive expansion program for Budget Direct, incorporating
an increase in the company's service capabilities for its growing customer base.
With the Birtinya Centre officially opened on the 18 th of September, Budget Direct has
secured temporary office space in North Lakes, which is being used as a recruitment and
training centre to ensure staff will be fully operational in the new North Lakes centre from day
As part of its technology upgrade, Budget Direct moved from an existing digital telephony
infrastructure to a full IP solution. They company now has in place an Avaya 8720 media
server in each site and Avaya Enterprise Survivable Servers (ESS)