Reproduced with permission from the Apr n May n Jun 2008 issue of SAP Insider | www.SAPinsideronline.com
Enterprise content management (ECM), as defined by AIIM
(the international authority on ECM), includes “the tech-
nologies used to capture, manage, store, preserve, and
deliver content and documents related to organizational
processes.” By adopting an ECM approach to archiving SAP
documents and data, organizations can get the most from
their SAP systems. ECM solutions empower a comprehensive
archiving strategy that can help companies improve cus-
tomer service, generate process improvements, cut costs,
meet compliance requirements, and reduce IT complexity.
So How Do You Choose the Right eCM Solution?
When selecting an ECM solution to complement your SAP
landscape, consider that it should:
Do more than display documents. In addition to auto-
matically linking documents from SAP transactions, an
ECM solution should retrieve related documents with the
click of a button, display keywords, email documents,
create virtual folders, and attach electronic sticky notes.
Maintain metadata that’s consistent with SAP values.
An ECM solution should associate documents with meta-
data that provides information about the documents’
contents. It must maintain consistency with the organiza-
tion’s SAP solutions not only when the document was
first archived, but also when the SAP data is updated.
Manage information consistently across the enterprise.
Sharing information across departments increases
productivity, reduces the risk of error, and increases
managers’ visibility. Whereas a point solution only
addresses a single business process or department, a true
ECM solution provides consistent and secure information
management and storage across the enterprise.
Have a storage architecture that adapts to your busi-
ness needs. A robust ECM solution can store documents
Essential	Criteria	for	Selecting	a	Document	and
Data	Archiving	Solution	f