Internet Banking is about using the infrastructure for digital age to create opportunities, both in local and global market. The purpose of this research is to understand the impact of service quality factors of Internet Banking on customer satisfaction in Indore district. Banks play a major role in all the economic and financial activities in modern society E banking is the application of electronic means in interaction between bankers and customer, and bankers and businesses, as well as in internal banking operations, to simplify and progress the banking services. Today, approximately all banks have adopted ICT as a mean of improving the service quality of banking servicesThis paper examines the customer satisfaction on the Electronic Banking Services of Public Sector and Private Sector Banks in Indore district. The sample size of the study is 80 the data is gathered from the primary information. For the purpose of analysis, the customer’s satisfaction in both banks has been assessed in seven dimensions based on the suggestions. Reliability, Accessibility, User friendliness, Privacy Security, Efficiency, Responsiveness and Fulfilment. ANOVA test were applied to test the hypotheses. Dr. Kamaljeet Bhatia "Customers’ Satisfaction on E-Banking Services in Indian Banking Sectors" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45231.pdf Paper URL: https://www.ijtsrd.com/management/other/45231/customers’-satisfaction-on-ebanking-services-in-indian-banking-sectors/dr-kamaljeet-bhatia
International Journal of Trend in Scientific Research and Development (IJTSRD)
Volume 5 Issue 5, July-August 2021 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470
@ IJTSRD | Unique Paper ID – IJTSRD45231 | Volume – 5 | Issue – 5 | Jul-Aug 2021
Page 1887
Customers’ Satisfaction on E-Banking
Services in Indian Banking Sectors
Dr. Kamaljeet Bhatia
Principal, Radiant Institute of Management & Science, Indore, Madhya Pradesh, India
ABSTRACT
Internet Banking is about using the infrastructure for digital age to
create opportunities, both in local & global market. The purpose of
this research is to understand the impact of service quality factors of
Internet Banking on customer satisfaction in Indore district. Banks
play a major role in all the economic and financial activities in
modern society E-banking is the application of electronic means in
interaction between bankers and customer, and bankers and
businesses, as well as in internal banking operations, to simplify and
progress the banking services. Today, approximately all banks have
adopted ICT as a mean of improving the service quality of banking
services
This paper examines the customer satisfaction on the Electronic
Banking Services of Public Sector and Private Sector Banks in Indore
district. The sample size of the study is 80 the data is gathered from
the primary information. For the purpose of analysis, the customer’s
satisfaction in both banks has been assessed in seven dimensions
based on the suggestions. Reliability, Accessibility, User-
friendliness, Privacy/Security, Efficiency, Responsiveness and
Fulfilment. ANOVA test were applied to test the hypotheses.
KEYWORDS: Reliability,
Accessibility,
User-friendliness,
Privacy/Security, Efficiency, Responsiveness and Fulfilment
How to cite this paper: Dr. Kamaljeet
Bhatia "Customers’ Satisfaction on E-
Banking Services in Indian Banking
Sectors" Published
in
International
Journal of Trend in
Scientific Research
and Development
(ijtsrd), ISSN: 2456-
6470