YOUR GUIDE TO PRODUCT EXCELLENCE
DRIVE AWAY WITH THE RIGHT COVER
ustralian drivers are spoilt for choice when it
comes to car insurance. We have ample choice,
thanks to a thriving market that is changing all the
time. With many insurers now specializing in defined
cars and drivers, it’s no longer a one-size-fits-all product.
The trouble is that comparing all car insurers is a time-
consuming exercise that’s near impossible for most
people. That’s why CANSTAR CANNEX car insurance
star ratings are so valuable. Our report names the best
value car insurance for your driver profile and in your
home state.
To do this, we have undertaken a major research
exercise, analyzing 39 car insurance products offered by
30 insurers. We shadow shopped over 15,000 online and
phone quotes so you can make a short list of insurers
which may suit your purposes.
Common thinking dictates that simply renewing your
policy with your current insurer is fine but our research
shows that insurance pricing is constantly evolving and
each insurer re-evaluates the prices they offer each year.
The appearance in the market of new players also forces
existing insurers to remain competitive. With this is mind,
there is every chance you will get a better deal by
shopping around rather than just renewing. The best
deal available for you may be with the same insurer but
you should know this for certain.
ROAD TEST – HOW GOOD IS THE
CLAIMS SERVICE?
he methodology we use to rate car insurance
captures price and features but we have also built
claims into the rating. It’s only when you have a
prang that drivers discover the insurers are either true to
their word or fall short in the area of claims. To enhance
the value of the car insurance star ratings to consumers,
CANSTAR CANNEX has undertaken a separate
consumer study to ascertain the level of claims service
provided by the insurer, and used the outcomes in our
rating.
We asked a survey sample in excess of 3,000 moto