Claim process guide
This document explains the process of claiming your rebate. Included with this guide:
1.
Application form, with the supplier section already completed by your supplier and
with an original Eskom barcode affixed.
2.
Self addressed envelope.
Your supplier should provide you with:
3.
Copy of invoice with original bar code sticker affixed on the front. (This invoice
should display your banking details, the full retail price charged by the supplier and
the rebate amount the system qualifies for).
Step one – Confirm system qualifies for rebate
Before the installation or purchasing of your solar water heater ensure that the system
qualifies for a rebate and complies with the terms and conditions of the programme. (You
can check this by browsing www.eskom.co.za/dsm - click on solar water heating link - or
calling the DSM Help Desk on (011) 800-4744 during office hours). The rebate amount
displayed on the supplier invoice should correspond to the rebate amount for the system on
the website.
Step two – Complete the application form
Fill in the customer section of the application form. Please note: The bank account details as
per your application form must correspond to the bank details provided to the supplier for inclusion
on the final invoice. This is the account into which the rebate will be paid.
Step three – Enclose with your claim
Submit with this form:
1. Copy of your ID book
2. Copy of a utility bill to prove residential address
3. Proof of payment to solar system supplier (i.e. receipt)
4. Copy of electricity bill or prepaid electricity box connection number. (In the case
of a new development, an occupation certificate).
Step four – Post or drop off
Return the completed application form with supporting documentation mentioned in step 3,
within 6 months of installation date, to the facilitating auditors (Deloitte) either by using the
self addressed envelope or by dropping it at one of the followin