CUSTOMER COMMUNICATION MANAGEMENT
Rest Easy and Rely on the Experts
OUTSOURCING FOR POSITIVE,
YOU CAN COUNT ON GROUP 1 SOFTWARE
END-TO-END CUSTOMER COMMUNICATION MANAGEMENT (CCM)
Data acquisition. Document creation. Document archive and
retrieval. E-billing. Customer care. Group 1’s BPO provides
leading-edge hardware, software, 24/7 customer support and
professional services, available as a co-sourced or fully
outsourced solution. Now you can rely on a single provider to
manage your complete CCM process and online business
applications, hosted in a world-class data center.
FLEXIBLE SERVICES MAKE THE COMPLEX MANAGEABLE
Group 1 offers a range of practical outsourcing options and
pricing models designed to fit your specific needs. With our
full outsourcing option, we’ll manage and host your complete
CCM process and e-billing solutions in our secure data center.
Services may include analysis, design, testing, implementation
and 24/7 support. We’ll perform as few or as many services
you require. You simply pay as services are used.
Or, you may prefer our unique co-sourcing model that offers a
best-of-breed approach for software licensing and outsourcing.
Your enterprise can license our premier software to support
in-house implementation and then tap into Group 1’s BPO for
other applications. This provides an easy path for moving
applications in-house later.
For example, you can retain and control your own document
design and content management process, while Group 1
manages your archiving, self-service and customer care in
our hosted environment. Or, you can easily bring your Group 1
hosted e-billing solution in-house with minimal impact.
Only Group 1 offers such a versatile co-sourcing business model.
With Group 1 at your side, you can save time, money and
resources – while your business increases revenue and builds
BUSINESS PROCESS OUTSOURCING.
A PERFECT OPTION FOR MANY BUSINESSES.
> Faster time to market
> Reduced start-up risks
> Full se