Affluent business with commendable customer service experience

Jul 5, 2011 | Publisher: kanasoftware | Category: Technology |  

Affluent business with commendable Customer Service Experience Fulfilling customer expectations has become a crucial purpose for businesses nowadays. While running a business you have to ensure the inclusion of developmental practices to enhance the performance and standards with the sole aim of acquiring new customers and retaining your loyal clients. Customer feedbacks have become an essential instrument to identify the deficiencies prevalent in business so that corrective measures can be implemented to convert it into an advantageous situation. A business is able to make improvements and serve better with the help of criticisms, suggestions and opinions gathered from the customers through surveys, polls, call centers, customer chats, forums, blogs, text messages and recorded calls. If you own a restaurant business it would help you to steer your operation in the right direction by finding out whether your customers want a variety in the menu or whether they want changes in the settings, whether the hygiene standards are maintained or whether the ambience is as per their liking etc. These questions are good ways to probe the customers and find out whether they are likely to remain your loyal customers or planning to move away. It is a heartening fact that all businesses are treating the customers’ feedbacks as priority and it is helping them analyze the areas that they need to work upon. However very few have been successful in utilizing the feedbacks in a congruent manner. Some businesses do not have sufficient manpower to handle the information collected while some do not have the right tools to classify them into segments and process them further. When customers’ feedbacks are classified correctly like criticisms, praises, complaints, requests etc., it becomes easier to take the appropriate action without the fear of failure or inaccurate results. Sometimes the limitations of a new product may not be visible at the first go. However, with your customers’ feedbacks and complaints you can be alerted early on about the existing deformation and you can take necessary steps before it’s too late and costs you a fortune. Thus you need customer experience solutions that can help rev up the customer service experience and ensure profitable returns for your business along with a steadily growing clientele list. It should help in capturing the customers’ feedbacks effectively and categorize them correctly in order to avoid confusion that could produce negative results. When the solutions facilitate acquisition of real-time information, a high level of transparency, excellent analyzing and reporting capabilities your business can make the right decisions and it can deliver powerful performances with the right action. Learn more about :- Knowledge Management & agent desktop

Affluent business with commendable Customer Service Experience.pdf

About kanasoftware

KANA, the leader in Service Experience Management, provides solutions that deliver a customer service experience that successfully balances customer interests with business goals. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information, visit


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